Purpose?&?general?responsibilities?of?the?position:
MCC?emerges?as?a?dedicated?organization?taking?care?of?APMM’s?Intra-Asia?business.?The?customer?service
of?MCC?Transport?in?NORTH?CHINA?will?contribute?to?sell?MCC?IAS?services?and?deliver?targets?including
below.
？?Work?for?PRN?IMP?IAS?budget?delivery?(volume?&?DnD),?vessel?utilization?in?line?with?targets?by
providing?second?to?none?service?during?and?after?sell
？?Share?accountability?to?fill?up?the?ships?by?profitable?cargo.
？?Sell?MCC?product?over?the?phone,?trying?to?capture?each?business?opportunity?during?phone?contact
with?customers
？?Increase?customer?satisfaction
？?Closely?monitor?customer?feedback?to?MCC?service?level.
？?Ensure?that?cargo?opportunities?are?pursued?with?second?to?none?service?provided.
？?Timely?dig?out?customer?requirements?as?well?as?business?opportunities.
？?Closely?follow?up?with?customer?need?and?certain?service?related?cases,?minimize?service?failure?with
timely?problem?solving.
？?Play?an?active?role?to?ensure?maximization?of?commercial/organizational?synergies?with?the?Maersk
Line?organization
？?Fully?hands?on?customer?service?related?system?developments.
Specific?responsibilities?of?the?position:
？?Ensure?that?all?activities?which?fall?under?NORTH?CHINA?MCCCUS?related?to?responsible?customers
are?carried?out?satisfactorily.
？?Ensure?product?changes?as?well?as?equipment?availability?are?timely?communicated?to?customers.
？?Assist?customer?with?shipment?related?problems?for?smooth?cargo?release.
？?Ensure?co-ordination?with?sales?on?case?studies?to?work?out?best?and?tailor?maker?service?to?certain
customers.
？?Clearly?communicate?with?customers?on?each?single?requirement,?build?up?communication?channel
between?customer?service?and?customers?for?all?service?related?issues,?make?sure?“go?to?person”?is
reachable?by?customer?whenever.
？?Sell?product?under?tariff?or?tier?1?to?capture?each?business?opportunity?over?phone?call,?recommend
sales?for?visit?or?joint?visit?base?on?customer?business?truth.
？?All?E-commerce?related?stuffs.
？?Closely?follow?up?on?freight?collection?and?ensure?no?outstanding?within?credit?days.
？?Closely?follow?up?with?longstandings.
？?Work?carefully?and?cautiously?to?avoid?potential?risk?and?claims.
？?Actively?seek?solution?to?mitigate?cost?and?comfort?customer?when?there?is?claim?or?service?failure.
？?Exercise?due?diligence?in?all?matters.
Measurement?/?success?criteria?of?the?position:
？?MCC?monthly?country?scorecards
？?MCC?import?target
？?MCC?Customer?Service?Index?scoreboard
？?Assigned?KPIs?in?Objective
Learning?opportunities?in?the?position:
In?this?position,?the?incumbent?will?have?an?opportunity?to?acquire?skills?and?knowledge?in?the?following?areas:
？?Communication?skills?and?information?sharing
？?Customer?management
？?Problem?solving
？?Time?management
？?Intra-Asia?trade?knowledge
？?Sell?skills
？?Special?cargo?handling?knowledge
Specific?requirements?for?the?position:
？?Strong?business,?customer?and?Intra-Asia?market?understanding
？?Strong?ownership
？?Result?oriented
？?Efficient?English?communication
？?Problem?solving?skills
？?Team?work?spirit
？?Good?time?management
？?Known?and?recognized?for?living?APMM?values