Responsibilities·?????????Management?of?all?areas?of?customer?support,including?serice?strategy,?contact?centers,?and?after?sales·?????????Oversee?customer?support?quality,?customer?satisfaction,?cost?control,?and?maintain?relationships?with?service?providers·?????????Set?up?and?fulfill?customer?support?policies?and?standards·?????????Develop?global?after?sales?support?partnership?network,?review?and?approve?partnership?agreements·?????????Responsible?for?staff?training?and?technology?authorization·?????????Take?lead?in?staff?performance?appraisal?and?benefits·?????????Assist?in?after?sales?spare-parts?sourcing?and?cost?control·?????????Assist?with?handling?escalated?customer?complaintsRequirements·?????????Bachelor’s?degree?or?higher;?fluency?in?written?and?spoken?English?is?a?must·?????????Overseas?work?experience,?excellent?understanding?of?after-sales?support?providers?in?North?America,?Europe,?and?Southeast?Asia?are?a?plus·?????????3+?years?customer?support?management?experience;?1+?year?team?management?experience·?????????Familiarity?with?Smartphone?customer?support?management?procedures·?????????Strong?drive?for?innovation,?ability?to?quickly?adapt?to?changes?and?a?passion?for?improving?standards·?????????High?integrity,?empathy,?and?outstanding?work?ethic·?????????A?strong?team?player?with?high?levels?of?patience?and?professionalism·?????????Ability?to?work?under?pressure?with?strong?execution?ability·?????????Strong?understanding?of?cost?control?and?data?analysis·?????????Willing?to?relocate?short-term?or?travel?regularly?for?business