Title:?????Service?Delivery?Manager?–?Greater?China??????
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??Location:?Jiangwancheng?Road,?Yangpu?District,?Shanghai,?China???????????????????????
??Job?Responsibilities:???
1.Manage?a?team?of?Team?Leaders?and?technicians?(30+?FTEs)?providing?Field?Services?support?(Corporate?Environment)?to?end?users?at?our?client's?locations???·?????????
2.Work?with?the?Project?and?Senior?Management?team?on?long-term?strategies?in?identifying?new?service?opportunities?and?achieving?Service?Level?Agreements?(SLAs)?set?forth?by?client??·?????????
3.Interact?with?the?client?on?a?regular?basis???·?????????
4.Ensure?direct?reports?meet?their?goals?and?follow?departmental?and?client?processes???·?????????
5.Work?with?the?recruiting?team?in?hiring?qualified?candidates???·?????????
6.Administrative?tasks?associated?with?managing?employees??·?????????
7.Perform?root?cause?analysis?and?identifying?opportunities?to?improve?efficiencies???
??8.Provide??????leadership,?direction?and?coach/mentor?team?
??9.Implement,??????monitor?and?adhere?to?Best?Practices
??10.Manage?to??????Scope?of?Work?and?Change?of?Scopes
??11.Assist??????with?new?launches?or?new?business?with?client(s)
??12.Participate?in?on-going?Service?Delivery?Meetings???·?????????
13.Regional?expense?management?and?assist?with?invoicing???
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??Skills,?Licenses,?Knowledge,?Education?and?Training?Requirements:????Bachelor’s??????degree?or?four?year?equivalent?preferred
??Minimum??????of?2-5?years?experience?working?in?management?IT?role?or?some?combination??????of?2-5?years?in?IT?operations
??In-depth??????understanding?of?IT?industry?dynamics
??Critical??????thinking?and?problem?solving?skills
??High??????tolerance/evolved?ability?to?lead?and?manage?ambiguous?situations
??Excellent??????relationship?skills
??Superior??????verbal,?written,?facility?and?presentation?skills
??Collaboration??????and?team?leadership?abilities
??Effective??????time?and?project?management?skills
??ITIL??????Foundations?experience?a?plus
??Attendance??????and?schedule?adherence?are?requirements?of?this?position
??Some??????travel?will?be?required
??Service??????Now?tool?and?report?expert
Please?send?your?Resume?to?recruitment.chn?@?stefanini.com