崗位職責(zé)：
1.?Quick?response?and?solve?the?problem?and?enquiry?with?high?effciency
1.?及時響應(yīng)并能高效解決客戶在售前、售中及售后提出的產(chǎn)品問題和購買咨詢；
2.?Handle?the?order?according?to?the?regulation?,?including?collecting?customer?information,?packaging?and?delivery,return?and?exchange
2.?按照規(guī)定和流程處理電商訂單，包括客戶的信息整理、包裝發(fā)貨及跟蹤和商品的退換貨處理；
3.?Be?initative?to?promote?the?sales
3.?具備主動的服務(wù)精神，發(fā)揮主觀能動性，促進(jìn)銷售的達(dá)成
崗位要求：
1.?1?year?working?experience?with?CS,?e-commerce?CS?experience?or?medical?care?related?experience?is?preferred,?with?fast?learning?ability.?
1.?一年以上客服經(jīng)驗，?有電商客服經(jīng)驗或醫(yī)療護理相關(guān)經(jīng)驗為優(yōu)，具備快速學(xué)習(xí)能力；
2.?Proficent?in?Ms?office?and?chating?tool
2.?熟練操作Office辦公軟件及網(wǎng)絡(luò)聊天工具；
3.?Mandarin,?good?ability?in?expressing?and?communication
3.?普通話標(biāo)準(zhǔn)、口齒清晰，有較強的表達(dá)能力和溝通技巧；
4.?Be?kind?and?adaptivity,patient?and?strong?sence?of?service
4.?具備親和力及較強的應(yīng)變能力，有耐心、服務(wù)意識強；
5.?Excellent?fresh?graduates?is?also?preferred.
5.?優(yōu)秀畢業(yè)生也可以考慮
