Job?brief
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We?are?looking?for?a?few?Account?Managers?to?work?with?our?staff?in?Germany?to?create?long-term,??trusting?relationships?with?our?customers.?The?Account?Manager’s?role?is?to??oversee?a?portfolio?of?assigned?customers,?develop?new?business?from?existing??clients?and?actively?seek?new?sales?opportunities.
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What?does?an?Account?Manager?do?
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Account?management?responsibilities?include?developing?strong??relationships?with?customers,?connecting?with?key?business?executives?and??stakeholders?and?preparing?sales?reports.?Account?Managers?also?answer?client??queries?and?identify?new?business?opportunities?among?existing?customers.?In??this?role,?you?will?liaise?with?cross-functional?internal?teams?(including??Customer?Service?and?Product?Development?departments)?to?improve?the?entire??customer?experience.?This?position?may?require?occasional?travel.
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Responsibilities
Serve?as?the?lead?point?of?contact?for?all?customer?account??management?matters
Build?and?maintain?strong,?long-lasting?client?relationships
Negotiate?contracts?and?close?agreements?to?maximize?profits
Develop?trusted?advisor?relationships?with?key?accounts,?customer??stakeholders?and?executive?sponsors
Ensure?the?timely?and?successful?delivery?of?our?solutions?according??to?customer?needs?and?objectives
Clearly?communicate?the?progress?of?monthly/quarterly?initiatives?to??internal?and?external?stakeholders
Develop?new?business?with?existing?clients?and/or?identify?areas?of??improvement?to?meet?sales?quotas
Forecast?and?track?key?account?metrics?(e.g.?quarterly?sales?results??and?annual?forecasts)
Prepare?reports?on?account?status
Collaborate?with?sales?team?to?identify?and?grow?opportunities??within?territory
Assist?with?challenging?client?requests?or?issue?escalations?as??needed
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Requirements
Proven?work?experience?as?an?Account?Manager,?Key?Account?Manager,??Sales?Account?Manager,?Junior?Account?Manager?or?relevant?role
Demonstrable?ability?to?communicate,?present?and?influence?key??stakeholders?at?all?levels?of?an?organization,?including?executive?and?C-level
Solid?experience?with?CRM?software?(e.g.?Salesforce,?Zoho?CRM?or??HubSpot)?and?MS?Office?(particularly?MS?Excel)
Experience?delivering?client-focused?solutions?to?customer?needs
Proven?ability?to?juggle?multiple?account?management?projects?at?a??time,?while?maintaining?sharp?attention?to?detail
Excellent?listening,?negotiation?and?presentation?abilities
Strong?verbal?and?written?communication?skills
BA/BS?degree?in?Business?Administration,?Sales?or?relevant?field