Requirement?
Diploma?or?Degree?in?IT?/?IS?discipline?or?equivalent
At?least?two?years’?experience?in?end?user?support
Very?good?support?knowledge?in?Microsoft?Operation?System,?MS?Windows?OS?and?Office?suite?of?product
Basic?knowledge?in?IT?Infrastructure?(Network?topologies,?VPN,?Server?etc.)?enough?to?isolate?end?user?problems.
?Good?English?is?a?plus.
Responsibilities:
Maintains??a?first?class?level?of?customer?service?ensuring?that?all?customers?are??responded?to?and?problems?are?addressed?in?a?timely,?efficient?and??professional?manner.
Install,??upgrade,?support?and?troubleshoot?Windows?Operating?System?and??application?such?as?Microsoft?office,?Adobe?and?any?other?authorized??desktop?application.
Install,?upgrade,?support?and?troubleshoot?for?printer,?computer?hardware,?and?any?other?authorized?peripheral?equipment.?
Performs?hardware?break?fix?on?computers.?Laptops,?printers,?and?other?authorized?peripheral?equipment.
Performs?general?preventative?maintenance?tasks?on?computers,?laptops,?printers,?and?other?authorized?peripheral?equipment.
Manage??desktop?lifecycle?programs?by?tracking?hardware?through?Asset??Management?from?delivery?through?end?of?life,?builds,?application??installations,?user?migration?and?hardware?installations
Maintenance?of?IT?assets?and?keep?proper?documentation.
??Responsible?for?actively?monitoring?ticket?queue?and?all?assigned??tickets,?ensure?accurate?logging,?categorization,?prioritization,??initial?diagnosis,?routing,?functional?escalation,?and?data?integrity?of??all?applicable?incidents?and?requests?in?ticketing?tools?
Meets?established?Service?Level?Agreements?(SLAs)?guidelines