Key?Activities/主要工作內(nèi)容：?
-?Satisfy?customers'?demands?and?provide?excellent?one-to-one?service?to?customers,?especially?take?good?care?of?VIP+/VVIP?when?they?arrive?at?airport;
-?Collect?VIP’s?requirements,?expectations?and?feedbacks?to?constantly?improve?their?satisfaction?and?upgrade?their?purchase;
-?Contact?and?invite?VIP+/VVIP?to?airport?to?pick?up?gift?on?their?birthday?month?or?other?important?moments
-?Responsible?for?new?member?recruitment,?focusing?on?wechat?binding.?Guide?stores?to?recruit?more?members?(especially?via?wechat)?to?increase?member?sales?contribution;?
-?Maintain?current?member’s?loyalty,?to?increase?their?repeat?purchase?&?retention;
-?Carry?out?CRM?related?projects?with?improvement;
職位要求：
Requirements/錄用條件
-?3+?years?of?customer?service?experience,?ideally?from?fashion?brands;
-?Have?knowledge?and?experience?on?loyalty?program?and?CRM?tools;
-?Have?strong?insights.?Able?to?understand?customer?needs?and?identify?business?opportunities?and?area?of?improvement,?and?provide?corresponding?suggestions;
-?Able?to?take?initiatives?and?make?things?done?independently;
-?Excellent?communication?and?presentation?skills.
