About?the?role:
????The?candidate?for?this?position??will?be?assisting?Service?Coordinators?in?the?daily?work?and?will?be??responsible?for?the?day-to-day?management?of?customer?orders?according?to?the?customer??requirements?and?AMPLEXOR?standards.?This?person?will?be?a?part?of?our?Language??Service?team?and?he/she?will?work?on?customer?service?deliveries?in?our?office??in?Suzhou?China.
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????Responsibilities:
????·?????????Assist??the?day-to-day?management?of?orders?from?Service?Management?according?to?the??customer?requirements?and?group’s?standards.
????·?????????Collaborate??with?Resource?Manager/Service?Management.
????·?????????Process??improvement?and?optimization,?linguistic?quality.
????·?????????Organization??and?monitoring?of?overall?workflow?processes?and?timelines?including?service??delivery?(translation,?revision,?review?and?other?linguistic?services).
????·?????????Monitoring??of?Service?Delivery?related?KPIs,?e.g.?adherence?to?deadlines,?vendor?costs,??in-house?costs,?productivity,?volume?per?service?and?per?language?combination,??number?of?complaints
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????Profile:
????·?????????University??level?or?equivalent?qualification?in?the?field?of?translation,?interpreting?or??language/communication?studies.
????·?????????Basic??experience?in?service/project?management?or?in?similar?roles/businesses??(preferably?related?to?Language?Services)?is?an?asset.
????·?????????Outstanding??communication?skills?(email,?phone,?presentations).
????·?????????Excellent??knowledge?of?English?and?Mandarin.?Any?other?language?is?an?asset.
????·?????????Strong??organization?skills?in?order?to?meet?tight?deadlines?and?organize?heavy??workloads?or?complex?project?situations.
????·?????????Ability??to?work?individual?or?as?part?of?a?local?or?virtual?team.
????·?????????Analytical??and?planning?skills.
????·?????????Knowledge??of?commonly?used?computer?desktop?applications?and?services?(e.g.?MS?Office,??production?applications,?Adobe?Acrobat,?Internet,?…)?and?working?knowledge?of??computer?translation?tools?(e.g.?TRADOS,?…)?would?be?a?plus.
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????Note:?We?are?only?looking?for??candidates?who?are?able?to?commit?5?days?per?week,?but?the?profile?can?take?1-2??weeks?off?to?go?back?to?school?for?their?final?essay/report.