PRINCIPAL??ACCOUNTABILITIES
1.??????Checking?new?orders?received?in?the??outlook?,?enters?the?orders?into?SAP?and?send??order?confirmation?to?customers?within?48?hours.
Release?and?handle?issues?for?all??assigned?order?reports/releasing
2.??????Respond?to?general?email?inquiries?from??all?sources?within?hours?of?receipt
3.??????Review?customer?orders?and?clarify??discrepancies?as?required.
4.??????Receive?research?and?resolve?queries??relating?to?customer?concerns/issues.???Assisting?with?product?and?pricing?information.
5.??????Monitor?outstanding?order?report?to??ensure?that?all?orders?for?assigned?accounts?are?followed?up?and?appropriate??action?is?taken.
6.??????Communicate?with?internal?departments??to?quickly?resolve?any?issues?that?may?arise.???
7.??????Assist?Sales?Managers?with?product?and??pricing?information?and?advise?them?of?order?status/progress.
8.??????Resolve?requests?for?credit?adjustments.
9.??????Other?duties?as?assigned.
KNOWLEDGE??REQUIREMENT
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Although?the?product?knowledge?is?acquired?on-the-job,?at??least?1-2?years?of?customer?service?and?on-line?system?experience?is??required.??This?position?requires?good?communication,??problem-solving,?organizational,?and?interpersonal?skills?as?well?as?the??ability?to?handle?customers?with?diplomacy.???General?computer?knowledge?is?required?and?knowledge?of?Word,?Excel?and??Mac?is?an?asset.