工作職責
?
Help?drive?user?adoption?of?the?platform?in?partnership?with?the?Marketing?team?by?creating?communications,?training,?documentation,?and?launch?plans
Help?drive?change?management?efforts?to?deliver?consumer?centric?solutions,?by?collaborating?with?development?teams?and?leverage?deep?subject?matter?expertise
Act?as?a?subject?expert?for?user?questions?about?the?digital?product?features?and?capabilities?in?production.?Work?with?Product?teams?to?identify?appropriate?actions?based?on?user?questions?or?issues
Ensure?usability?is?considered?within?all?areas?of?the?Consumer?Platform?strategy?
Work?closely?with?product?owners,?marketers,?and?agencies?to?streamline?user?experience?including?adherence?to?accessibility?requirements?for?a?given?channel
Leverage?expertise?from?various?markets?to?enable?capabilities?at?scale?in?other?regions?Establish?analytics?and?measurement?techniques?that?ensure?value-add?of?the?Marketing?Technology?solutions?
Drive?innovation,?experiment?and?challenge?status?quo?to?bring?value?to?Consumer?Health?in?both?digital?and?traditional?channels,?including?in-store?experiences
Work?directly?with?vendors/partners?to?understand?digital?product?capabilities,?roadmap,?and?lifecycles
Ensure?all?investment?requests?have?considered?business?value,?usability,?viability,?and?feasibility
Create?solutions?to?complex?challenges?using?a?human-centered?design?methodology?that?unlock?positive?business?outcomes
Improve?the?usability?of?a?digital?product?by?incorporating?user?research?methods?to?guide?the?design,?development,?and?refinement?of?the?work
Express?concepts?by?rapidly?wireframing?and?prototyping?to?illustrate?function,?usage?and?intent?
Iteratively?test?these?concepts?with?end?users?and?share?findings?with?team?using?evidence-based?research?to?influence?strategic?digital?product?decisions
Organize?design?critiques?to?solicit?feedback?and?improve?design
Collaborate?with?Software?Engineers,?IT?Product?Managers,?and?Key?Users?to?refine?the?UI?and?workflows?of?a?digital?product
?
任職要求
?
Bachelor's?degree?in?Computer?Science,?Engineering,?or?similar?
6+?years'?experience?working,?ideally?in?an?agile?environment?supporting?the?life?cycle?of?software?products?(development,?testing,?launch,?training?support)
Strong?communication?and?collaboration?skills
Demonstrated?ability?to?manage?complexity?and?explain?clearly?to?others?
Entrepreneurial?drive?and?demonstrated?ability?to?achieve?stretch?goals?in?an?innovative?and?fast-paced?environment
Excellent?creative?problem-solving,?organizational?and?analytical?skills,?with?the?ability?to?evolve?digital?product?strategy?based?on?research,?data?and?industry?trends
Ability?to?think?strategically?about?technology?and?execute?as?necessary?Passion?for?CX,?UX?and?design?topics
Knowledge?and?experience?on?implementing?CX/UX?concepts?on?digital?products?portfolio.?
Strong?interaction?design,?visual?design,?and?prototyping?skills
