Key?responsibilities
·?Carry?out?all?activities?in?a?manner?that?will?contribute?to?the?achievement?of?individual?and?team?Key?Performance?Indicators?(KPI’s).
·?Maintain?a?Customer?centric?approach?thereby?helping?to?avoid?occurrence?of?errors?and?take?preventive?measures?to?eliminate?repetition?of?errors.
·?Prepare?and?submit?all?documents?in?a?timely?and?accurate?manner?and?keep?the?internal/external?stakeholders?informed?of?the?status.
·?Have?good?business?knowledge?/?process?understanding?to?provide?a?value?add?to?the?customers?through?effective?business?solutions.
·?Understanding?business?criticality?and?prioritizing?the?tasks?effectively?to?ensure?customer?satisfaction.
·?Adhere?to?process?and?Standard?Operating?Procedures?(SOPs)?and?Internal?Operating?Procedures?(IOPs)?during?daily?operation.
·?Identify?deviations?in?process?as?compared?to?IOPs?and?share?the?same?proactively?with?the?customer?&?reporting?head.
·?Respond?to?all?enquiries?in?a?timely?and?accurate?manner?&?escalate?difficulties?as?defined?in?SOPs?/?IOPs.
Maintain?effective?and?proactive?communication?–?by?regularly?participating?in?conference?calls?with?the?clients?to?enable?seamless?process?flow.??
Required?qualification,?experience??&?skills
·?Graduate?degree?from?university?or?business?school.?
·?Diploma?in?Supply?Chain?Management?/?Logistics?–?Added?Advantage.
·?Excellent?command?of?spoken?and?written?English.
·?Good?working?knowledge?of?MS?Office?products?including?Word,?Excel?and?PowerPoint.
·?Good?communication?&?interpersonal?skill?and?should?be?able?to?build?good?working?relationship.
·?Drive?for?Results?–?Drives?for?results?and?success,?conveys?a?sense?of?urgency?and?drives?issues?to?closure,?persists?despite?obstacles?and?opposition.
·?Good?Team?Player,?maintaining?a?“We?first”?instead?of?“I?first”.
·?Good?stakeholder?management?skills?and?experience.
Adapt?to?changes,?basis?business?requirements.