1.?Responsible?for?skills?and?business?training?for?new?customer?service?representatives;
負(fù)責(zé)新進(jìn)客戶服務(wù)代表的技能和業(yè)務(wù)培訓(xùn)；
2.?Responsible?for?reviewing?and?training?of?UBR’s?new?product,?promotion?and?update?policies,?process,?CRM?knowledge?base?and?Operation?process?maintenances;
負(fù)責(zé)?UBR?新產(chǎn)品的查閱與培訓(xùn)，宣傳和更新政策、流程、CRM?知識(shí)庫與運(yùn)營(yíng)流程維護(hù)；?
3.?Collect?employee's?work?problems,?conduct?on-the-job?training,?and?continuously?improve?teaching?methods;
收集員工的工作問題，進(jìn)行在職培訓(xùn)，并不斷改進(jìn)教學(xué)方法；
4.?Improve?and?optimize?training?materials?and?courses?in?a?timely?manner?to?improve?customer?service?quality;
及時(shí)改進(jìn)和優(yōu)化培訓(xùn)材料與課程，提高客戶服務(wù)質(zhì)量；
5.?Report?to?the?higher?level?regularly,?communicate?with?the?project?leader,?and?make?rational?recommendations;
定期向上級(jí)報(bào)告，與項(xiàng)目負(fù)責(zé)人溝通，并提出合理建議；
6.?Maintain?training?channels?and?training?resources?to?maintain?good?relationships?with?internal?and?external?trainers.
維護(hù)培訓(xùn)渠道和培訓(xùn)資源，與內(nèi)部和外部培訓(xùn)師保持良好的關(guān)系。
7.?Other?works?assigned.
被分配的其他工作。
8.?6sigma?certificated?is?preferred
持六西格瑪證書者優(yōu)先
崗位要求：
1.?College?degree?or?above,?more?than?5?year?experience?in?Call?Center,?with?more?than?2?year?of?training?and?QA?experience;
大專學(xué)歷或以上，擁有?5?年以上呼叫中心工作經(jīng)驗(yàn)，2?年以上培訓(xùn)和質(zhì)控經(jīng)驗(yàn)；
2.?Have?good?communication?skills?and?be?able?to?complete?the?quality?inspection?and?training?tasks?arranged?by?the?project?manager?in?a?timely?and?efficient?manner;
掌握良好的溝通技巧，能夠及時(shí)高效完成項(xiàng)目經(jīng)理安排的質(zhì)量檢查和培訓(xùn)任務(wù)；
3.?Can?adapt?to?the?needs?of?the?project?and?effectively?assist?the?customer?service?staff?to?achieve?quality?requirements;
能夠適應(yīng)項(xiàng)目需要，有效協(xié)助客戶服務(wù)人員達(dá)到質(zhì)量要求；
4.?With?report?analysis?ability,?familiar?with?Office?software,?fluent?in?Mandarin.
具備報(bào)告分析能力，熟悉?Office?辦公軟件，普通話流利。
5.?Have?independent?strategic?thinking?ability,?good?communication?and?coordination?ability;?have?a?high?sense?of?responsibility?and?tolerance;
具備獨(dú)立的戰(zhàn)略思維能力和良好的溝通協(xié)調(diào)能力；責(zé)任心強(qiáng)且忍耐力高；
6.?Have?a?deeper?understanding?of?service?management?and?expansion,?optimization?work,?good?communication?skills,?coordination,?judgment,?decision-making?ability,?and?execution.
對(duì)服務(wù)管理與拓展、優(yōu)化工作、良好的溝通技巧、協(xié)調(diào)、判斷、決策能力和執(zhí)行有深刻的理解。
7.?Good?at?reading,?writing?and?speaking?English,?Is?equivalent?to?CET-4?above.
良好的英語閱讀、書寫和會(huì)話能力，至少擁有大學(xué)英語四級(jí)水平。