崗位要求：
Primary??Function:
（1）擅長(zhǎng)于處理訪客關(guān)系，能有效快速的應(yīng)對(duì)處理各種問題；
Ability??to?effectively?deal?with?internal?and?external?customers,?some?of?whom?will??require?high?levels?of?patience,?tact?and?diplomacy?to?defuse?anger,?collect??accurate?information?and?resolve?conflicts.
（2）能用英語有效的傾聽和進(jìn)行溝通；
Ability??to?read,?Listen?and?communicate?effectively?in?English,?both?verbally?and?in??writing.
（3）熟練操作辦公電腦系統(tǒng)；
Ability?to?access?and?accurately?input?information?using?a??moderately?complex?computer?system.
（4）以較強(qiáng)的人際交往能力提高客人滿意度；
Interpersonal?skills?to?provide?overall?guest?satisfaction.
（5）能在強(qiáng)壓下勝任工作；
Ability?to?work?under?pressure?and?deal?with?stressful??situations?during?busy?periods；
崗位職責(zé)：
Key??Responsibility
1.????????公司總機(jī)的接聽,轉(zhuǎn)接外部電話；Take??and?transfer?phone?calls?from?external;?
2.????????輔助日常行政工作，比如協(xié)助辦公車輛管理，文具管理，賬單核對(duì)等；
Daily??administration,?such?as?vechicles?topics,?stationary,?bill?sorting,etc.
3.????????公司郵件收發(fā)管理:郵件及快遞的收發(fā)和寄送；
Managing?in-and-out?mails?and?express?and?monitor?waybill?for?domestic?express;
4.????????為在客戶休息區(qū)的客戶提供服務(wù)工作，并時(shí)刻保持休息區(qū)內(nèi)環(huán)境的整潔;
Provide?service?for?customers?in?the?rest?area,?and??keep?the?environment?clean;
5.????????定期或者不定期的員工辦公用車、食堂的滿意度調(diào)查；
Satisfaction??survey?for?canteen?and?vechicles;
6.????????協(xié)助辦公區(qū)域維修工作；辦公室設(shè)備報(bào)修、物業(yè)報(bào)修及物業(yè)的溝通協(xié)調(diào)工作；
Assist?office?maintenance；Office?equipment?repair,?communication??and?coordination;
7.?????????執(zhí)行前臺(tái)工作流程，接待、送別來訪客人，管理并發(fā)放訪客卡；
Execute??the?front?desk?workflow,pick?up?the?visitors,and?manage?the?temporary??visitor?cards;
8.????????協(xié)調(diào)及接待來電和來訪。根據(jù)來訪客人安排到相應(yīng)的會(huì)客室，并通知相應(yīng)部門負(fù)責(zé)人；
Coordinate?and?receive?incoming?calls?and?visiting;?Arranging???the?corresponding?reception?room,?and??inform?the?relevant?department?;
9.????????負(fù)責(zé)集體采購(gòu)及分發(fā)各部門的家具、文具及辦公室日用品的購(gòu)買及名片、名牌、吊牌及辦公室其他印刷品的印制；
Responsible?for?purchase?and?distribution?of?furniture,??stationery?and?daily?officr?needs?for?each?department,?as?well?as?the?printing?business??cards,?tags?and?other?office?prints;?Name?card?ordering?for?local??Clariant?staff
10.???報(bào)刊的訂閱及管理；員工工作服的管理；
Distribute?and?record??incoming?package,?letters?and?newspaper?in?time;?Management?of?staff?uniforms;
11.????出差人員酒店和機(jī)票預(yù)訂管理；
Booking?hotel?and?air?ticket?for?travel?staff;
12.???協(xié)助安排各項(xiàng)會(huì)議活動(dòng)；
Coordinating?conference??rooms'?booking
13.????其他部門經(jīng)理布置的任務(wù);
Other?tasks?assigned?by?department??manager?;
任職資格
Qualification
l???本科以上學(xué)歷，可接收應(yīng)屆畢業(yè)生；
Bachelor’s?Degree?or??above.
l???有良好的職業(yè)形象和氣質(zhì)，懂得基本的接待禮儀；
Have?good?image?and??temperament，know?about?basic?reception;
l???英語聽說讀寫流利；
Good?verbal?and?written??english;
l??能夠及時(shí)應(yīng)對(duì)來訪客人，處理緊急事件的能力；
Ability?to?deal?with?emergencies?on?time;
l???具備強(qiáng)烈的責(zé)任感，優(yōu)秀的溝通能力，耐心、細(xì)心；
Strong?sense?of??responsibility,?excellent?communication?skills,?patience?and?carefulness;
l??基本的電腦辦公軟件（Word，Excel）操作能力。
Basic??ability?for?PC?office?software?(Word,?Excel,PPT);
l????優(yōu)先考慮受過前臺(tái)的基本培訓(xùn)或至少2年相關(guān)工作經(jīng)驗(yàn)者;
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Basic?training?as?a?receptionist?is?preferred;?at?least?2?years?relevant??working?experience?is?preferred