Service?Engineer,?based?in?Shanghai
Responsibilities:
·?To?install,?repair?and?commission?new?machines?under?the?Multivac?product?range?e.g.?thermoforming?and?chamber?machines.?
·?To?repair/?overhaul?and?retrofit?existing?machines?under?the?Multivac?product?range.
·?To?carry?out?pre?preventative?maintenance?at?customer?sites?as?per?service?contract?requirements.
·?Fault?find?in?breakdown?situations?and?manage?the?breakdown?to?a?successful?repair?within?a?timely?manner.
·?To?prepare?reports?of?work?for?use?within?the?company?or?for?the?customer?e.g.?service?and?audit?reports.
·?Promote?ongoing?service?and?maintenance?visits.
·?To?actively?engage?with?customers?to?promote?service?contracts,?aftersales?products?across?new/existing?Multivac?accounts.
·?To?liaise?internally?to?identify?opportunities?for?Service?contracts,?consumables?or?machine?installations?within?the?field.
·?Assisting?the?sales?staff?in?equipment?presentations?and?technical?enquires?when?necessary
·?Participate?in?technical?training?and?attend?update?meetings?as?required?to?ensure?skills?are?in?date?and?appropriate.
·?Complying?with?company?and?legislative?requirements?in?regards?to?Occupational?Health?and?Safety
·?To?carry?out?any?special?tasks?as?reasonably?requested?by?the?Service?Manager
Required?Experience:?
?A?(Bachelor)?degree?in?mechanical/electrical?engineering?or?will?have?reached?an?equivalent?level?through?experience?on?the?job.??
3+?years?Field?Service?and?experience?of?machinery??
Analytically?strong?with?a?capacity?to?solve?problems??
Experience?in?the?Food?Processing?Industry?would?be?a?plus??
Willingness?to?travel?within?China?and?internationally?intensively.
Excellent?customer?service?skills?with?the?ability?to?communicate?at?all?levels.
??Good?command?in?written?and?spoken?English?as?well?as?Cantonese.