Job?Summary
??You’re?passionate?about?supporting?others?to?achieve?the?highest?level?of?service?in?every?interaction.?You’re?a?role?model?and?leader?who?advocates?for?their?team.?You’re?invested?in?your?work?relationships?and?hold?yourself?and?your?team?to?a?high?standard?of?accountability.?You’re?naturally?curious?and?gravitate?towards?tools?and?resources?that?enrich?your?team.?If?you?are?ready?to?inspire?and?lead,?join?Apple?and?help?us?leave?the?world?better?than?we?found?it.?
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??Are?you?interested?in?being?part?of?a?team?that?continues?to?innovate?the?way?people?and?machines?interact??The?launch?of?Siri?was?a?defining?moment?in?the?history?of?Artificial?Intelligence.?Siri?offers?a?faster,?easier?way?to?get?things?done?on?your?Apple?devices,?even?before?you?ask.?Millions?of?people?now?use?Siri?to?send?a?message,?play?their?favorite?song?or?even?take?a?selfie.?As?the?AI/ML?Annotation?Team?Lead,?you?will?focus?on?leading?a?team?of?Annotation?Analysts.?You?will?be?responsible?for?the?team’s?operational?success,?mentoring?their?career?growth,?and?collaborating?cross-functionally?with?other?internal?teams.
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??Key?Qualifications
??-?Minimum?2?years?experience?in?a?people?management?capacity?in?a?large?or?multi-site?inbound?contact?center?or?similar?dynamic?environment?supervising?20-30?employees
??-?Cantonese?and?English?language?fluency?is?a?plus
??-?Experience?leading?in?a?professional?environment
??-?Knowledge?of?contact?center?management?tools,?processes,?procedures,?and?performance?metrics,?and?can?innovate?and?improve?as?needed
??-?Excellent?influencing?skills?and?ability?to?work?with?key?business?partners
??-?Prioritizes?coaching?needs?and?experienced?in?developing?employees?to?achieve?optimal?results
??-?Able?to?develop?coaching?plans?that?incorporate?observations?and?key?performance?trends
??-?Leads?a?standard?for?high-quality?work?by?consistently?meeting?and?exceeding?performance?goals
??-?Strong?and?effective?written?and?verbal?interpersonal?skills?with?the?ability?to?tailor?your?message?to?your?audience
??-?Solution?oriented?leader?who?demonstrates?creativity?and?curiosity