JOB?SUMMARY**??Data?center?management?experience?**??Familiar?with?ITIL**??Network,?server?and?storage?managementESSENTIAL?DUTIES?AND?RESPONSIBILITIES??Define,?develop?and?implement?a?department?strategy,?which?contributes?to?the?business?strategic?direction??Develop?and?communicate?an?understanding?of?the?business?strategy?as?it?pertains?to?other?IT?Departments.???Understand?and?communicate?business?strategy?and?develop?application?&?technical?infrastructure?to?support?this?strategy???Deliver?IT?services?in?line?with?business?requirements?to?internal?customers,?standardize?platforms,?and?ensure?Hardware/Software/Solution?meets?baseline?compliance?and?implementation?standards??Financial?Management/?Cost?Center?Management;?forecasting?of?costs?and?management?of?IT?financials?for?your?IT?cost?center?including?variance?analysis.??Management?of?Assets,?Capital?Costs,?Prepare?ROI?related?documentation?and?Business?Cases.??Prepare?and?Analyze?financial?data?and?results.??Create?action?plans?as?needed.??Responsibility?for?financial?forecasting?and?cost?management?of?group?IT?function.??Identify?creative?ways?to?reduce?cost?by?streamlining?processes?and?systems?(i.e.?modification?of?responsibilities?or?consolidation?of?tasks,?elimination?of?non-value?added?processes,?or?complete?re-engineering?of?processes?and?systems)??Accountability?for?the?overall?provision?of?an?end?to?end?IT?service?across?agreed?services???Accountability?for?driving?the?IT?service?agenda?and?for?facilitating?and?implementing?IT?service?improvements?across?the?business.???The?communication?and?management?of?operational??IT?service?issues???Collaborate?with?internal?IT?teams?to?effectively?deliver?services?to?end?users??To?identify,?track?and?manage?key?operational?risks?to?the?service,?providing?strong?co-ordination?with?the?business,?IT?and?Operational?Risk.?High?attention?given,?but?not?limited?to,?business?continuity,?IT?audit?requirements?and?software?compliance??Drive?metrics?management?and?performance?of?IT?support?and?services?with?a?focus?on?a?data?driven?continuous?improvement?approach.??Participate?in?the?exchange?of?ideas?and?information?across?the?global?IT?organization?to?help?drive?standardization?and?sharing?of?best?practice?initiatives.??Collaborate?with,?and?understand?the?needs?of?internal/external?customers?from?a?business?process?and?product?perspective?to?help?drive?key?IT?solutions?for?driving?operational?efficiencies??Accountability?for?the?accurate?and?timely?delivery?of?monthly?reporting?to?the?business?regarding?IT?service?performance,?including?service?trends,?improvement?activity?and?SLA?attainment.???Accountability?for?the?provision?of?a?reliable?and?stable?service?which?meets?the?customer’s?needs?and?is?sustainable.???To?build?a?clear?understanding?of?the?service?requirements?of?the?business??To?support?the?incident?management?process?by?clearly?articulating?business?impact?during?for?affected?service(s)?during?major?incidents?and?driving?completion?of?corrective?actions?and?problem?management?activities.??Drive?awareness?of?change?management?activity?for?high?category?services?ensuring?that?the?business?impact?of?change?activity?is?understood?and?risks?to?business?processing?highlighted.???Selects,?develops,?and?evaluates?personnel?to?ensure?the?efficient?operation?of?the?IT?function.??Coordination?of?work?schedules,?priorities,?and?performance?management?of?IT?personnel.??Demonstrate?a?commitment?to?customer?service;?anticipate,?meet?and?exceed?expectations?by?solving?problems?quickly?and?effectively,?making?customer?issues?a?priority??Ability?to?work?effectively?under?pressure?with?constantly?changing?priorities?and?deadlines??Understand?and?embrace?the?global?IT?strategic?direction??Adhere?to?all?safety?and?health?rules?and?regulations?associated?with?this?position?and?as?directed?by?superior.??Enforce?and?follow?all?procedures?and?policies?within?IT?and?the?company.??Participate?in?internal?audit?programs?and?drive?non?conformance?issues?to?conclusion.??Project?Management?as?required??May?perform?other?duties?and?responsibilities?as?assigned.JOB?QUALIFICATIONSKNOWLEDGE?REQUIREMENTS??Proven?success?in?Project?management?of?region?and/or?global?related?projects??Ability?to?participate?in?projects?to?ensure?regional/global?readiness??ITIL?Process?Management?knowledge?to?ensure?compliance?and?use?of?global,?regional?and/or?site?defined?processes??Experience?in?ensuring?processes/people?is?in?place?to?support?area?of?responsibility.??Experience?in?the?management?and?participation?of?Greenfield?and?Merger?related?duties?within?a?region,?across?regions?or?globally.??Understanding?of?Licensing?and?Contracts.??Working?knowledge?of?security?team?requirements?including?patching?and?deviations.??Ability?to?work?effectively?under?pressure?with?constantly?changing?priorities?and?deadlines??Proficiency?in?use?of?personal?computers,?Microsoft?Office?products?(Excel,?Word?and?Powerpoint)?and?e-mail?skills?required.??Basic?knowledge?of?Open?Source?solutions?EDUCATION?&?EXPERIENCE?REQUIREMENTS??Bachelor’s?Degree?in?Computer?Science?or?Management?Information?Technology????6?to?8?years?experience?in?a?relevant?Jabil?IT?position?OR?equivalent?external?work?experience,?including?at?least?5?years?experience?in?a?supervisory?or?management?role?within?an?Information?Technology?department.????ITIL?Foundation?Certification?Preferred??Or?an?equivalent?combination?of?education,?training?or?experience.