Responsible?for?providing?technical?support?by?solving?problems,?trouble?shooting?and?working?with?customers?to?guide?them?to?the?best?possible?product?solutions?for?their?applications?and?experiments.?To?be?able?to?provide?this?level?of?support?you?will?get?to?work?with?several?other?application?engineers?that?have?years?of?experience?covering:?optics,?lasers,?polarization,?fiber,?opto-mechanics,?electronics,?spectroscopy,?and?more.?Between?onsite?lab?opportunities?and?peer?review?you?will?be?exposed?to?every?facet?of?the?photonics?industry.?Tech?Support?(Application?Engineering)?is?a?great?training?ground?for?putting?your?Optics?or?Physics?knowledge?to?work.?The?position?is?primarily?at?Thorlabs?China,?Shanghai?office?and?there?will?be?opportunities?to?travel?to?tradeshows,?and?training?events?on?and?offsite.
JOB?RESPONSIBILITIES
職責(zé)描述
1.?Provide?technical?support?and?answer?customers’?technical?questions?via?phone,?email?and?online?web?support?tool;
通過電話，電郵與在線工具高效解決客戶光電子產(chǎn)品相關(guān)的技術(shù)問題；
2.?Select?appropriate?products?and?provide?solutions?according?to?customers’?requirements?by?means?of?reproducing?customers’?setup?in?lab?or?cooperating?with?other?entities?of?Thorlabs,?etc;
理解客戶應(yīng)用需求，并通過與Thorlabs全球的技術(shù)支持團隊成員密切合作，為客戶提供優(yōu)質(zhì)技術(shù)解決方案；
3.?Arrange?the?return?and?repair?process?for?malfunctioned?products;
在測試實驗室復(fù)現(xiàn)客戶報告的技術(shù)問題，以及對故障產(chǎn)品進行檢測和問題排查；
4.?Provide?customers?with?installation?and?training?service?on?large-scale?equipment;
協(xié)助光子學(xué)實驗室專家對演示實驗室的來訪客戶進行基礎(chǔ)培訓(xùn)、專題培訓(xùn)和產(chǎn)品演示；
5.?Work?with?R?&?D?engineer?to?test?prototypes;
協(xié)助研發(fā)人員，參與新產(chǎn)品的概念設(shè)計與開發(fā)；
6.?Generate?new?product?ideas?and?assist?in?designing?new?product;
協(xié)助光子學(xué)實驗室專家進行自主研發(fā)產(chǎn)品的測試；
7.?Attend?conferences?and?trade?shows?and?set?up?Demos;
參加行業(yè)內(nèi)高端展會和相關(guān)學(xué)術(shù)會議，負責(zé)展品Demo的設(shè)計、現(xiàn)場搭建與調(diào)試，以及在展會期間接待客戶；?
JOB?REQUIREMENTS
職位要求
1.?A?Master's?Degree?or?higher?in?Optics,?Opto-electronics,?Physics?or?equivalent;
光學(xué)、光電子、物理等相關(guān)專業(yè)碩士或博士學(xué)位；
2.?1+?year?hands?on?experience?in?a?Photonic?lab?is?required;
具備1-2?年以上光學(xué)實驗室相關(guān)工作經(jīng)驗；
3.?Good?understanding?in?Optics,?Mechanics?and?Electronics;
扎實的光學(xué)、機械、電子、光纖以及光電測量知識；
4.?Strong?experience?in?optical?setup,?and?knowledge?of?wide?variety?of?photonics?devices
熟悉光學(xué)系統(tǒng)搭建和光學(xué)測量技術(shù)，以及各種光學(xué)儀器的使用；
5.?Proficiency?in?both?oral?and?written?Chinese?and?English;
中英文流利，并具備良好的中英文書面和口頭交流能力；
6.?Customer?centering?mentality;
以友好、協(xié)商的態(tài)度滿足客戶需求；
7.?Must?be?self-motivated,?and?good?team?work?spirit.
做事認真負責(zé)，具有團隊合作精神；
Compensation?and?Benefits?
薪酬福利
1.依據(jù)個人績效和能力提供具有市場競爭力的薪資
2.根據(jù)國家規(guī)定繳納五險一金
3.員工可自愿選擇參加高端醫(yī)療保險
4.每年一次的健康體檢
5.每年10至15天年假
?
職位福利：五險一金、帶薪年假、定期體檢、員工旅游、節(jié)日福利