JOB?PURPOSE
??Lead?the?training?program?and?delivery?in?the?deployment?of?the?new?tools?and?processes?across?Entity?during?the?deployment?phase?and?support?the?organization?after?deployment.
KEY?JOB?FUNCTIONS
??Development?and?Implementation
-?Participate?to?the?deployment?of?the?solutions?in?Entity;
-?Participate?to?the?implementation?of?new?features/versions/functionalities;?
??Training
-?Lead?the?planning?and?delivery?of?training?program?of?the?Entity?Key?Users?and?End?Users;
-?Point?of?contact?between?Super?Users?and?Entity?Key?Users?for?Key?Users?Training;
-?Lead?Key?Users?to?conduct?classroom?training?on?the?solution?to?End?users;?
-?Lead?the?preparation?and?validation?of?training?contents?to?local?specifics;
-?Monitor?and?ensure?all?entity?Key?Users?and?End?Users?are?well?trained?for?operational?needs;
-?After?Go?Live:?train?newcomers?on?the?solution;
-?After?Go?Live:?Ensure?that?Key?Users?and?End?Users?are?trained/updated?on?new?features/versions;
??Coordination
-?Participate?and?coordinate?with?Regional?Super?Users?to?plan?local?entity?deployment;
-?Work?with?the?Change?Coordinator?to?ensure?key?milestones?in?Deployment?Phase?are?met;?
-?Coordinate?the?Key?Users?and?End?Users?community?for?its?work?stream;
??Communication
-?Provide?regular?status?update?and?feedbacks?to?Management?on?Training?Progress
-?Responsible?of?the?communication?related?to?the?information?related?to?the?use?and?evolution?of?the?solution;
??Continuous?Improvement
-?Participate?to?the?continuous?education?of?End?Users
-?Conduct?regular?audits?of?use?and?continuous?improvement
-?Identify?and?collect?new?business?needs
-?Analyze?and?report?new?business?needs?and?best?practices?to?the?BPA?network
SPECIFIC?JOB?FUNCTIONS
??Pre-development?phase
-?Coordinate?with?Greater?China?Super?Users?to?plan?and?mobilize?key?users?and?end?users?to?prepare?for?deployment;
??Deployment?phase
-?Act?as?“training?coordinator”?for?Greater?China:?participate?in?the?validation?of?the?processes?and?solutions;
-?Lead?the?production?of?the?training?content?and?material;?
-?Lead?the?training?delivery?to?the?Local?End?User;
-?Implement?locally?the?process?&?solution?across?Greater?China;
??Support?phase
-?Secure?run?support?and?improvement?of?the?processes?and?solutions?for?the?local?entity?for?its?work?stream;