崗位職責(zé):
部門概括：客服服務(wù)中心的北美市場(chǎng)部，通過(guò)提升客戶服務(wù)質(zhì)量?jī)?yōu)化銷售業(yè)績(jī)。
1.?Ensures?effective?distribution?and?delivery?of?sales?performance?in?contact?centre?to?optimise?sales?performance;
2.?Provides?high?quality?service?to?achieve?maximum?customer?satisfaction?by?resolving?the?customer?query,?and?mentors?peers?to?achieve?the?same;
3.?Listens?to?the?customer?and?establishes?needs?to?offer?relevant?products,?services?and?solutions;
4.?Takes?ownership?and?initiative?to?complete?necessary?research?or?direct?the?customer?to?the?appropriate?department?for?resolution;
5.?Responsible?for?achieving?individual?KPI?whilst?maintaining?appropriate?operational?risk?control?and?compliance?in?all?activities.
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任職資格:
1.?Sales?management?and?revenue?driven?experience,?contact?center?experience?would?be?a?plus;
2.?Fluent?English?capability?to?deal?with?business?partners?based?in?different?regions;
3.?Strong?risk?awareness?to?ensure?the?process?is?operated?complied?to?the?policy?of?the?bank;
4.?Able?to?manage?multiple?tasks?and?processes?in?an?appropriate?manner?under?high?pressure;
5.?Willing?to?take?overnight?shift?to?deal?with?working?partners?in?different?time-zone.
福利待遇
-?五天8小時(shí)工作制，做5休2
-?基本工資+績(jī)效獎(jiǎng)金+輪班補(bǔ)貼+早晚班交通津貼
-?享有五險(xiǎn)一金、補(bǔ)充性商業(yè)醫(yī)療保險(xiǎn)及免費(fèi)年度體檢
-?每年享有國(guó)家法定節(jié)假日、10天帶薪年假、12天帶薪病假，1天生日假、婚假、產(chǎn)檢假、產(chǎn)假以及陪產(chǎn)假、哺乳假、男女士假等任你享用；
-?提供具有市場(chǎng)競(jìng)爭(zhēng)力的彈性福利制度，員工可買賣年假、升級(jí)商業(yè)醫(yī)療保險(xiǎn)套餐、旅游補(bǔ)貼、個(gè)人進(jìn)修補(bǔ)助、運(yùn)動(dòng)健身補(bǔ)貼等；
-?公司內(nèi)設(shè)有員工餐廳，咖啡室，休息室，娛樂(lè)室等，滿足員工工間休息的需求；
-?提供多元化員工活動(dòng)，如運(yùn)動(dòng)會(huì)、團(tuán)建、年會(huì)等，提供施展才華的機(jī)會(huì)和平臺(tái)。
培訓(xùn)與發(fā)展
-?完善的專業(yè)培訓(xùn)體系，提供多元化培訓(xùn)機(jī)會(huì)、資源及教育援助，入職可享帶薪培訓(xùn)
-?公司注重人才培育及發(fā)展，提供橫向及縱向的發(fā)展空間，配備職業(yè)導(dǎo)師，為優(yōu)秀人才提供清晰的職業(yè)規(guī)劃指導(dǎo)。
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