OVERALL?PURPOSE?OF?JOB??
This?position?performs?the?data?integration?of?key?performance?metrics?(including?financial,?satisfaction,?and?operational)?and?manages?data?integrity.?This?data?is?used?in?the?determination?of?such?performance?relative?to?contractual?expectations?and?general?performance?standards?as?set?forth?by?the?company?and?client.???In?addition?to?determining?data?integration?requirements,?this?position?will?also?recommend?integration?policies?and?procedures;?make?data?loading?and?storage?more?efficient?and?improve?and/or?create?automation?as?needed.??
Value?Creator:Support?development?of?automated?processes?to?enable?efficient?operations,?by?providing?timely?feedback?to?stakeholders?with?documented?issues/concerns,?assisting?with?any?needed?development?to?ensure?deadlines?are?met.?
Business?Operator:Deploy,?document?and?maintain?data?integrity?through?utilization?of?Accenture’s?Operational?Excellence?and?Information?Security?Management?to?develop?optimized,?high-performance?code?within?the?budgetary?and/or?time?constraints?provided.?
People?Developer:Support?integration?and?training?of?other?team?members?by?sharing?knowledge?where?appropriate,?regarding?documentation,?processes,?applications,?reports,?and?tools.
Responsibilities/Authorities?
·??????????Account?management?for?complex,?existing?and?rapidly?growing?customer?accounts.?
·??????????Contact?internal?and?external?customer?and?provide?customer?service
·??????????Perform?detailed?account?reconciliation?to?identify?and?facilitate?resolution?of?disputed?receivables?
·??????????Drive?follow-up?and?resolution?within?MS,?customers,?peers?and?Managers.
·??????????Actively?manage?performance?metrics?for?account?portfolio.?
·??????????Provide?monthly?metric?reports?accompanied?by?proactive?analysis?
·??????????Escalate?issues?in?accordance?with?escalation?policy?
·??????????Preparation?and?initial?review?of?management?reports?in?line?with?Clients?and?Accenture’s?requirements
·??????????Attend?client?meeting?to?discuss?account?performance?and?address?issues?as?required
·??????????Preparation?and?consolidation?of?reports
·??????????Does?the?weekly?account?analysis?and?prepare?a?report?to?be?submitted?to?the?Service?Manager
·??????????Handle?account?reviews?
·??????????Assist?in?the?preparation?of?management?reports?in?line?with?Clients?and?Accenture’s?requirements
1.?Bachelor?degree.?Finance?related?major?is?preffered.
2.?Fluent?English?or?Korean,?but?English?is?a?must.
3.?Better?have?collection?experience.
4.?Ability?to?handle?multi?task.