urban?science?is?a?business-solutions?company?focused?on?supporting?the?needs?of?the?sales?and?marketing?function?of?the?automotive?industry.?we?leverage?a?scientific?methodology?to?help?our?client?partners?sell?more?vehicles,?improve?profitability?and?increase?customer?loyalty.??and?we?do?that?by?helping?solve?their?toughest?challenges?including?planning?an?optimal?dealership?network,?improving?individual?dealer?performance?and?efficiently?converting?sales?leads?into?sales.?in?short,?we?guide?business?through?science—and?we’ve?been?doing?this?since?1977.
the?account?manager/account?executive?will?hold?ultimate?responsibility?for?one?or?multiple?client?accounts.??this?role?is?responsible?for?growing?profitable?business?on?the?account(s)?by?ensuring?strong?client?relationships?and?developing?and?selling?additional?urban?science?solutions?and?consulting?services.??the?successful?candidate?for?this?account?manager?role?will?manage?their?team’s?revenue?and?profitability?as?it?relates?to?the?overall?vision,?mission,?and?strategy?for?next??5?years,?2?years?and?1?year?goals.
responsibilities:
? contributes?directly?to?the?company’s?growth?and?diversification?efforts?by?developing?new?client?relationships?that?result?in?the?delivery?of?additional?urban?science?solutions.
? builds?and?maintains?strong?and?effective?internal?relationships?to?foster?collaboration?and?knowledge?sharing?across?teams?and?offices.
? establishes?long-term?business?relationships?with?clients?and?develops?a?firm?understanding?of?client’s?business?needs?in?order?to?lead?negotiations?to?renew,?deliver?and/or?add?new?client?contracts.
? effectively?responds?to?client?inquiries/requests?in?a?timely?manner?to?help?improve?client?satisfaction.
? frequently?interacts?with?clients?to?provide?consulting?advice,?design?and?present?proposals,?negotiate?agreements,?renew?contracts,?assist?with?decision?making?and?manage?client?expectations.
? maintains?effective?communications?with?urban?science?managing?directors,?global?account?executives?and?the?practice?organization?to?ensure?proper?alignment?of?company?resources?with?client?needs.
? effectively?collaborates?with?managing?directors,?global?account?executives?and?the?practice?organization?to?establish?on-going?strategic?plans?and?business?goals?for?the?designated?client.
? actively?assesses?competitive?conditions?and?makes?written?assessments?and?recommendations?to?the?practice?organization?regarding?existing?product?improvements?and?new?product?specifications?necessary?to:?(a)?maintain?“best?product”?status,?and?(b)?satisfy?client?requirements.
? responsible?for?adherence?to?the?crm?and?deal?review?pmo?process?to?ensure?projects?are?accurately?budgeted?for?and?sows?follow?internal?requirements.
? serves?as?liaison?between?client?and?urban?science?technical?staff?on?development?projects?to?clearly?communicate?client?needs?and?facilitate?appropriate?deliverable?time?frames?based?on?internal?capabilities?and?work?load.
? assumes?ultimate?responsibility?for?project?outcomes?including?delivery?of?projects?that?are?on?time,?within?budget?and?at?an?exceptional?level?of?quality.
? responsible?for?accurate?review?and?oversight?of?the?teams?budget,?including?income?statements,?revenues,?margins,?profitability?targets?and?labor,?to?ensure?account?strategy?and?opportunities?are?in?alignment?with?the?office?budget?and?profitability?targets.
? responsible?for?developing?a?strategic?account?sales?plan?1?and?2?years?out?in?order?to?anticipate?staffing?and?infrastructure?needs?to?support?sales?initiatives.
? coordinates?with?individuals?or?teams?to?complete?analyses,?tasks?and?projects?on?time?and?with?high?quality.
? adheres?to?quality?control?standards?for?urban?science?and?client?organizations.
? expertly?leads?presentations?to?internal?and?external?clients,?using?appropriate?presentation?tools,?to?effectively?introduce?new?products/solutions?and/or?present?project?outcomes.
? provides?input?to?the?local?managing?director?in?connection?with?assessing?competitive?conditions,?in?order?to?detect?on?time?business?opportunities?and/or?deter?competitive?business?threats.
? actively?works?with?managing?director?to?understand?and?implement?solutions?to?improve?nps?(client?satisfaction).
? proactively?analyzes?client?pain?reports?continuously,?and?capitalizes?on?appropriate?opportunities?to?create?the?potential?for?additional?business.
? maintains?a?thorough?understanding?of?one?or?more?urban?science?solutions?and?applies?that?knowledge?to?better?meet?client?needs.
? actively?supports?and?participates?in?required?urban?science?training?programs?to?achieve?targeted?development?objectives.
? proactively?communicates?with?upper?management?to?provide?updates?and?report?issues?in?a?timely?manner.
? works?with?managing?director?in?completing?own?annual?goal?setting?and?performance?review?in?a?timely?manner.
? ultimately?responsible?for?team?performance,?which?includes?setting?team?oriented?goals,?which?are?to?be?reviewed?and?updated?on?a?regular?basis.
? actively?leads,?supports?and?promotes?change?initiatives?within?team,?and?provides?direction?on?how?change?initiatives?impact?work?flow?or?performance.
? actively?works?with?managing?director?and?team?to?support?and?promote?enps?(internal?employee?satisfaction)?initiatives.
? works?with?manager?to?prioritize?other?duties?as?assigned.
management?responsibilities:
responsible?for?all?aspects?of?rstmm?(recruit,?select,?train,?manage,?motivate)?of?selected?staff?which?includes?the?following:
? interviewing?&?selection
? setting?objectives
? conducting?performance?appraisals
? merit,?bonus?&?equity?compensation?analysis
? assigning?and?prioritizing?work
? approval?of?timesheets
? establish?and?maintain?quality,?quantity?and?timeliness?of?work
? employee?development,?career?planning?and?promotions
? oversee?training
? coach,?mentor,?manage?and?motivate
? interpret?and?carry?out?established?corporate?policy,?including?disciplinary?procedures
qualifications:
to?perform?this?job?successfully,?an?individual?must?be?able?to?perform?each?essential?duty?satisfactorily.??the?requirements?listed?below?are?representative?of?the?knowledge,?skill,?ability?and/or?competency?needed?for?successful?performance?in?the?role.??reasonable?accommodations?may?be?made?to?enable?individuals?with?disabilities?to?perform?the?essential?functions.
? verbal?communication:??requires?the?ability?to?compose?and?verbally?deliver?information?of?varying?levels,?using?appropriate?grammar,?tone,?inflection?and?non-verbal?cues,?while?also?listening?to?and?correctly?deciphering?verbal?communication?delivered?by?others
? written?communication:??requires?the?ability?and?capacity?to?communicate?ideas,?facts?and?data?in?writing?using?appropriate?grammar,?syntax?and?sentence?structure
? analytical?thinking:??requires?the?ability?to?understand?a?situation?by?breaking?it?apart?into?smaller?pieces,?and/or?tracing?the?implications?of?a?situation?in?a?step-by-step?causal?way
? results?oriented:??requires?the?ability?to?strive?for?optimal?results?by?taking?responsibility?for?timeliness,?commitment?to?task?and?adherence?to?performance?standards
? ethics?&?integrity:??requires?the?ability?to?behave?in?a?trustworthy?&?transparent?manner
? teamwork?&?cooperation:??requires?the?ability?to?work?cooperatively?with?others?and?be?part?of?a?team
? self-control:??requires?the?ability?to?keep?emotions?under?control?and?to?restrain?from?negative?actions?or?behaviors
? information?seeking:??requires?the?drive?to?gain?a?deeper?understanding?of?work?related?issues?or?events?by?making?a?concerted?effort?to?gather?information?and?seek?out?development?opportunities
? initiative:??requires?the?drive?to?go?above?and?beyond?in?order?to?improve?or?enhance?job?results
? quality?control:??requires?the?ability?to?monitor?and?check?work?related?information?and?deliverables?ensuring?high?quality?and?accuracy
? customer?service:??requires?the?ability?to?understand?and?help/assist?both?internal?and?external?customers?and?meet?their?needs
? flexibility/adaptability:???requires?the?ability?to?adapt?to?and?work?effectively?within?a?variety?of?situations,?individuals?or?groups,?as?well?as?understand?and?appreciate?different?and?opposing?perspectives
? conceptual?thinking:??requires?the?ability?to?understand?a?situation?or?problem?by?putting?the?different?pieces?together?to?see?the?bigger?picture
? interpersonal?understanding:??requires?the?ability?to?understand?other’s?feelings?and?concerns,?and?to?value?individual?differences?in?people
? self-confidence:??requires?the?ability?to?express?confidence?in?dealing?with?challenging?circumstances,?in?reaching?decisions?or?forming?opinions?and?in?handling?failures?or?set-backs?constructively
? organizational?commitment:??requires?the?ability?and?willingness?to?align?his/her?own?behavior?with?the?needs,?priorities?and?goals?of?the?organization
? relationship?building:??requires?the?ability?to?effectively?build?and?maintain?friendly,?warm?relationships?or?networks?of?contacts?with?clients/customers
? assertiveness:??requires?the?ability?and?intent?to?appropriately?display?assertive?behaviors?to?ensure?others?follow?and?comply?with?given?directions
? developing?&?coaching:??requires?the?ability,?desire?and?intent?to?teach?and?foster?the?development?and?long?term?capability?of?one?or?more?employees?by?providing?coaching,?direction?and?feedback?to?enhance?performance
? strategic?influence:??requires?the?ability?to?effectively?persuade,?convince,?and?influence?others?in?order?to?gain?support?to?achieve?work?related?goals/objectives
? team?leadership:??requires?the?ability?to?effectively?take?a?role?as?leader?of?a?team?or?department?with?a?desire?to?help?the?group?achieve?business?related?outcomes
? database:?requires?the?ability?to?understand?database?concepts?related?to?urban?science?products/solutions
? math?&?statistics:?requires?the?ability?to?select?and?apply?the?right?mathematical?methods?or?formulas?to?solve?a?problem;?requires?basic?descriptive?statistics?knowledge?and?the?ability?to?understand?and?interpret?statistical?analyses
? ms?office:?requires?advanced?knowledge?and?experience?with?excel,?powerpoint?and?word;?intermediate?knowledge?of?visio?preferred
? technical/software:?requires?the?ability?to?understand?and?work?with?software?tools?&?packages?used?by?urban?science
? time?management:?requires?advanced?capability?to?prioritize?competing?demands,?manage?multiple?concurrent?tasks?and?effectively?manage?meeting?agendas?on?schedule
? project?management:??requires?full?responsibility?for?the?delivery?of?multiple,?concurrent?account?projects?that?are?on?time,?within?budget?and?at?high?quality
? sales?&?business?development:?requires?advanced?knowledge?and?experience?with?sales?and?business?development?processes
? budget/finance:??requires?the?ability?to?understand,?analyze,?forecast?and?review?income?statements,?revenues,?margins,?labor?costs,?profitability?targets?and?impacts?on?profitability;?requires?responsibility?for?managing?the?profitability?of?team’s?budget?and?developing?pricing?schedules?that?meet?profitability?targets
? negotiation:??requires?strong?formal?negotiation?skills?including?the?ability?to?explain?and?justify?pricing,?scope,?cost?estimates,?as?well?as?internal?and?external?impacts;?must?be?able?to?develop?strong?positive?relationships?with?purchasing?departments;?successful?completion?and?application?of?a?negotiation?training/program?is?strongly?preferred
education?and?or?experience:
? university?degree?required;?technical?degrees?are?strongly?preferred?(i.e.,?engineering,?applied?math,?statistics,?applied?science,?information?systems,?operations?research,?etc.)?from?an?accredited?college?or?university,?or?equivalent?foreign?institution.??non-technical?degrees?will?be?considered?if?candidate?possesses?appropriate?level?of?analytical?and?technical?knowledge?required?for?the?role;?masters?or?advanced?degree?preferred
? minimum?of?10?years?related?work?experience?required?(13??years?experience?preferred)
certificates,?licenses,?registrations:
? certification?of?consultant?in?two?practice?areas?required?(or?external?equivalent)
? management?fundamentals?required?(or?external?equivalent)
? intro?to?operations?research?(or?external?equivalent)