OVERVIEW:
The?Manager?will?be?responsible?for?supporting?the?delivery?of?client?services?on?an?account?team.??The?Manager?is?primarily?responsible?for?managing?specific?projects?under?the?direction?of?a?Sr.?Manager.??This?position?is?heavily?focused?on?client?handling,?relationship?building,?project?management?and?presenting?project?conclusions?to?mid-level?management.?The?position?also?holds?responsibility?for?effectively?managing?and?motivating?direct?reports.
ESSENTIAL?DUTIES?AND?RESPONSIBILITIES:
? Assumes?responsibility?for?project?outcomes,?including?delivery?of?projects?that?are?on?time,?within?budgeted?hours?and?at?an?exceptional?level?of?quality.
? Assumes?responsibility?for?accurate?and?high?quality?data?being?utilized?on?assigned?projects.
? Provides?valuable?knowledge?and?insight?to?senior?management?in?creating?estimates?and?proposals?for?clients.
? Serves?as?liaison?between?client?and?Urban?Science?technical?staff?on?development?projects?to?clearly?communicate?client?needs.
? Acquires?and?maintains?a?thorough?understanding?of?client?data?for?assigned?projects?in?order?to?properly?create?client?deliverables.
? Partners?with?internal?teams?to?ensure?that?software?is?properly?installed,?set?up?and?functioning?at?established?quality?levels.
? Manages?sustainment?activities?by?updating?software?as?appropriate?to?function?at?established?quality?levels.
? Effectively?responds?to?client?inquiries/requests?in?a?timely?manner?to?help?improve?client?satisfaction.
? Establishes?long-term?business?relationships?with?clients?and?understands?client?business?needs?to?better?identify?client?opportunities?and?support?contract?renewals.
? Designs,?creates?and?manages?client?databases,?utilizing?Urban?Science?proprietary?software,?ensuring?accurate?and?high?quality?data.
? Maintains?a?thorough?understanding?of?one?or?more?Urban?Science?solutions?and?applies?that?knowledge?to?better?meet?client?needs.
? Adheres?to?quality?control?standards?for?Urban?Science?and?client?organizations.
? Leads?or?participates?in?presenting?project?status?updates,?using?appropriate?presentation?tools,?to?client?representatives?or?internal?management?to?clearly?communicate?project?results?and?conclusions.
? Provides?input?to?upper?management?in?connection?with?assessing?competitive?conditions?in?order?to?detect?on?time?business?opportunities?and/or?deter?competitive?business?threats.
? Actively?supports?and?participates?in?required?Urban?Science?training?programs?to?achieve?targeted?development?objectives.
? Actively?works?with?manager?to?understand?and?implement?solutions?to?improve?NPS?(client?satisfaction).
? Coordinates?with?individuals?or?teams?to?complete?analyses,?tasks?and?projects?on?time?and?with?high?quality.
? Proactively?communicates?with?upper?management?to?provide?updates?and?report?issues?in?a?timely?manner.
? Works?with?manager?to?develop?team?oriented?goals,?which?are?to?be?reviewed?and?updated?on?a?regular?basis.
? Works?with?manager?in?completing?own?annual?goal?setting?and?performance?review?in?a?timely?manner.
? Actively?supports?and?promotes?change?initiatives,?and?under?supervision?provides?direction?on?how?change?initiatives?impact?work?flow?or?performance.
? Works?with?manager?to?prioritize?other?duties?as?assigned.
EDUCATION?and/or?EXPERIENCE:
? University?degree?required;?technical?degrees?are?strongly?preferred?(i.e.,?engineering,?applied?math,?statistics,?applied?science,?information?systems,?operations?research,?etc.)?from?an?accredited?college?or?university,?or?equivalent?foreign?institution.??Non-technical?degrees?will?be?considered?if?candidate?possesses?appropriate?level?of?analytical?and?technical?knowledge?required?for?the?role;?Masters?or?advanced?degree?preferred
? Minimum?of?6?years?related?work?experience?required?(8?years?experience?preferred)
????????Good?communication?and?negotiation?skills