Position:?Customer?Service?Representative
Job?Description:?
*?Provide?analytical?support?to?the?Manager?of?Customer?Service?and?Customer?Service?Team?Leaders?and?Staff.
*?Work?with?Customer?Service?data?to?analyze?current?processes?and?manage?process?improvement?initiatives?utilizing?Six?Sigma?methodology?to?improve?customer?satisfaction?in?Consumer?Travel?Service?Delivery.?
*?Provide?work?flow?support?and?monitor?daily?performance?of?Customer?Service?Team.?The?incumbent?will?also?perform?various?types?of?analysis?including?quantitative,?qualitative?and?trending?reporting.?
*?This?position?will?formally?present?findings?in?both?verbal?and?written?formats?including?the?use?of?presentation?graphics,?Excel?spreadsheets,?and?Word?documents.
Requirement:
*?Excellent?technical?and?strong?analytical?skills,?with?a?demonstrated?ability?to?achieve?results.
*?Intermediate?to?expert?level?knowledge?of?MS?Excel,?Word?and?PowerPoint,?some?Access?Database?experience?preferred.
*?Ability?to?manage?multiple?sensitive/critical?tasks?simultaneously?to?a?successful?outcome.
*?Proven?experience?in?solving?complex?business?problems?with?minimal?supervision.
*?Demonstrated?organizational?skills,?excellent?written?and?verbal?English?communication?skills.
*?Solid?interpersonal?skills?with?the?ability?to?articulate?findings?at?a?high?level,?and?the?ability?to?work?in?a?team?environment.
*?Travel?and?call?center?experience?is?required?and?knowledge?of?all?Travel?and?Consumer?Relations?processes?a?strong?plus.?
*?Experience?with?customer?satisfaction?analysis,?change?management?implementations.
*?Ability?to?work?under?pressure,?creative?&?innovative,?analytical?&?articulate,?Sense?of?responsibility
