ABOUT?THE?JOB?To?contribute?to?an?inspiring?and?joyful?shopping?experience?for?all?visitors?and?customers.?This?includes?in?particular:
? Understanding?customers'?emotional?needs?and?translating?them?into?implemented?commercial?solutions.
? Securing?the?foundation?for?an?inspiring,?joyful,?welcoming?and?family-friendly?atmosphere.
? Using?customer?insights?to?improve?customer?satisfaction.
YOUR?ASSIGNMENT?Your?tasks?will?include
? Contribute?to?the?creation?and?operational?implementation?of?the?local?customer?relations'?action?plan.
? Support?a?customer-focused?culture?throughout?the?complete?unit?and?ensure?an?overall?inspiring?shopping?experience.
? Contribute?to?the?building?of?business?competence?by?supporting?co-workers?in?their?efforts?to?improve?according?to?agreed?development?plans.
? Create?the?emotional?conditions?for?a?positive?meeting?with?visitors?and?customers.
? Implement?the?"ways?to?shop"?in?your?unit.
? Provide?a?family-friendly?environment?that?converts?more?visitors?to?happy?customers.
? Provide?an?inspiring?and?motivating?direction?for?your?team?and?its?individual?members?to?ensure?development?and?succession.
? Provide?input?to?the?service?agreements?and?contracts?with?internal/external?partners?and?support?co-workers?in?executing?those.
? Ensure?balanced?operational?excellence?in?daily?operations?within?the?stated?area?of?responsibility?to?secure?a?positive?shopping?experience.
? Support?proactively?with?customer?insights?to?generate?business?and?functional?improvements
YOUR?PROFILE?Your?knowledge,?skills?and?experience?include:
JOB-SPECIFIC?KNOWLEDGE
? Solid?understanding?of?all?aspects?of?the?home-to-home?shopping?experience,?especially?within?the?payment?process.
? Cost?and?budget?management.
? Proven?leadership?knowledge?in?a?people-centric?organisation.
? Talent?management,?i.e.?development,?succession.
? Change?management.
? IKEA?Brand,?IKEA?culture?and?values.
? Local?customer?insights,?including?sources.
? Knowledge?of?working?methods?according?to?work?focus.
? Legal?requirements?and?third-party?contracts.
MOTIVATION
? Be?passionate?about?customers?and?act?to?ensure?a?positive?shopping?experience.
? The?IKEA?values?truly?reflect?personal?values.
? Passionate?about?leading?business?through?people.
? Enjoy?working?in?a?fast-paced?and?future-oriented?environment.
? Passionate?about?home?furnishing,?peoples'?life?at?home?and?the?IKEA?range?of?products?and?services.
CAPABILITIES
? Ability?to?work?independently?and?reliably?on?agreed?working?methods.
? Good?communication,?negotiation?and?influencing?skills.
? Ability?to?find?solutions?to?customer?and?operational?issues.
? Good?attention?to?detail?by?being?at?tentative,?persistent,?structured?and?accurate.
? Very?perceptive?with?the?ability?to?implement?solutions?quickly.