Responsibilities;?
Support?end?user?community?with?desktop?applications,?hardware?installation?and?repair,?Internet?communications,?network?wiring?schemes?and?protocols,?and?printing?issues?in?an?effective?and?efficient?manner?using?all?available?resources.?
Support?business?critical?applications?developed?in-house,?by?providing?user?training?and?applications?upgrades.
Provide?assistance?to?Network?Operations?by?supporting?internal?and?external?networks,?E-Mail?systems,?and?Internet?communication?as?needed.?
Responsible?for?the?pick-up,?repair,?allocation?and?delivery?of?all?computer?equipment?to?support?teams,?corporate?departments,?and?executive?staff.
Maintain?all?necessary?statistical?data?for?internal?computer?inventory?and?the?allocation?of?laptops?and?personal?computer's?for?employees?working?remotely.
Participate?in?determining?and?implementing?standards?for?software?and?hardware.
Develop?and?teach?software?classes?on?standard?software?products?and/or?end?user?training?programs.
Work?closely?with?IT?management?to?develop?and?implement?improved?desktop?support?and?business?practices.
Assist?Local?CSO's?and?other?IT?departments?with?local?issues?as?necessary.?Provide?guidance?and?leadership?to?develop?CSO?skill?set.?
Be?able?to?define?and?deliver?solutions?which?are?technology?driven?in?order?to?ensure?large?scale?deployments?are?completed?in?short?time?frames.
Requirements;
Skill?in?providing?an?exceptional?customer?experience.
Skill?in?verbal?and?written?communication?to?analyze,?interpret?and?address?customer?needs.
Knowledge?of?contact?services?industry?and?best?practices.?
Knowledge?of?Industry?leading?manufactures?of?PC-compatible?and?Macintosh?computers
Knowledge?of?DOS,?MS?Windows?(all?varieties),?Macintosh?platforms,?Internet?communications,?and?HP?LaserJet?Printers
Knowledge?of?databases,?reporting?tools,?and?group-ware?applications,?including?E-mail?and?Lotus?Notes
Knowledge?of?NT?Server?as?well?as?various?client?operating?systems.?
Ability?to?work?flexible?hours,?respond?to?on-call?emergency?situations,?and?travel?to?remote?sites?as?required
Ability?to?work?with?minimal?guidance?or?supervision?in?a?time?critical?environment.?
Ability?to?be?flexible?and?quickly?adapt?to?changing?business?needs?and?processes.
Bachelor?Degree.
Equivalent?education?or?experience?may?be?substituted?for?any?of?the?above.
Ability?to?participate?in?on-call?rotations?as?required.
Ability?to?lift?up?to?50?lbs?in?order?to?deploy?equipment?as?required.