GSS?Delivery?Specialist
To?support?the?customer?solution?architecting?process,?providing?post-sales?technical?expertise?and?implementation?skill?in?the?practice?area
Responsibilities
? Supporting?and?designing?a?service?and?product?solution?based?on?the?customer's?business?and?technical?requirements
? Participate?in?the?configuration,?installation?and?documentation?of?Hitachi?solutions
? Establish?a?dialogue?with?the?customer?to?achieve?trusted?technical?adviser?status
? Provide?technical?expertise?to?gather?requirements?form?the?customer
? Identify?and?explain?benefits?of?the?solution?to?customer?technical?and?business?personnel
? Identify?opportunities?and?communicate?them?to?manager?and?account?teams
? Develop?deep?expertise?on?Hitachi?products?and?current?and?emerging?technologies?in?the?relevant?practice?area?(BC,?SM?or?ECA)
? By?request,?accompany?Account?Managers?and?other?members?of?sales?teams?on?customer?visits?to:
o Gather?customer?requirements
o Increase?services?sales
o Explain?the?services?portfolio?of?the?practice?and?its?value?to?customers
o Qualify?services?opportunities?in?the?practice?area?and?assist?Account?Managers?in?selecting?the?appropriate?service?to?meet?their?customer's?needs
? Agree?deliverables?and?timescales?with?the?project?manager,?and?deliver?in?accordance?with?this?agreement
? Identify?potential?issues?preventing?the?successful?delivery?of?services?or?solutions?and?inform?the?Project?Manager?appropriately
? Participate?in?skills?development?and?maintenance?planning?with?Practice?Principal
? Make?appropriate?use?of?Solutions?and?Services?tools
? Prepare?and?distribute?White?Papers?relating?to?engagements
? Participate?in?account?planning?and?territory?reviews?as?requested
? Comply?with?Hitachi?policies?and?guidelines
? Perform?other?duties?as?required?or?directed?by?manager
Profile
? Track?record?of?success?in?storage-related?consulting?and?solutions?design
? At?least?five?years’?experience?within?one?of?the?three?practice?areas?within?Hitachi,?a?similar?competitor?organization,?end?user?or?IT?consultancy?services?provider
? Proven?ability?to?lead?and?co-ordinate?multi-skilled?teams,?customer,?third?party,?and?Hitachi?people.
? An?understanding?of?the?market?conditions?and?requirements?in?the?practice?specialty?area
? Good?knowledge?of?ITIL
? Good?knowledge?of?Hitachi?products?and?services?related?to?the?practice?area
? Practical?'hands?on'?experience?of?the?delivery?of?practice-related?services,?knowledge?of?the?techniques,?sensitivities,?and?issues?that?arise.?Knowledge?of?IT?development?processes?and?IT?technologies
? Good?knowledge?and?experience?on?following:
o AIX?or?HP-UX?system?administration
o Oracle?DBA
o Data?Migration
? For?Business?Continuity?Practice
o Experience?in?designing?and?implementing?and?documenting?business?continuity?solutions
? For?Storage?Management?Practice
o Experience?in?designing,?implementing?and?documenting?storage?management?solutions
o Detailed?technical?knowledge?of?Hitachi?storage?management?products
o Good?knowledge?of?HiCommand?architecture
? For?Electronic?Content?Archiving?Practice
o Familiarity?with?tiered?storage?solutions?and?data?lifecycle?management
o Experience?in?designing,?implementing?and?documenting?archiving?solutions
Competencies
? Technical?aptitude?to?enable?information?about?Hitachi?products?and?services?to?be?absorbed?and?applied?to?solve?business?problems
? Able?to?develop?well?structured?presentations?with?informative?and?well?presented?information?appropriate?for?the?desired?audience
? Personable?-?be?able?represent?Hitachi?positively?to?customers
? Able?to?work?in?unstructured?environments?and?situations
? Able?to?relate?well?to?both?customer?business?and?technical?staff