General?Description
To?assist?the?team?leader?to?ensure?smooth?and?efficient?operations?of?assigned?customer?account?in?all?the?logistics?processes,?in?handling?customer?order,?shipment,?information?and?services?along?the?process?of?incoming,?storing,?inventory?management,?value-added?distribution?and?performance?tracking,?etc.
Specific?Accountabilities
?Execute?control?tower?function?on?daily?operations?for?key?account?level?customers
?Ensure?that?all?customer?order?is?fulfilled?daily?and?respond?shipment?enquiries?to?customer?on?a?timely?manner
?Communicate?effectively?with?other?departments?to?monitor?transportation?issues?and?escalate?problems?as?per?the?escalation?procedure
?Track?and?trace?shipments?where?necessary,?i.e.?critical?orders,?delayed?orders?etc.?and?communicate?progress?internally?and?to?customer
?Preparation?of?monthly?performance?reports?to?the?assigned?customers?as?required
?Receive?and?action?special?requirements?or?instructions?from?the?Customer?and?produce.
?Coordinate?and?schedule?in-country?transport?movements?–?collections?and?deliveries,?and?communicate?to?warehouse?supervisor
?Process?import?and?export?declarations?including?preparation?of?necessary?documentation.?Liaise?with?customs?to?rectify?and?issues.
?Perform?any?special?duties?/?projects?as?assigned?by?the?management
Experience?&?Qualifications
?Colleage?or?above
?Minimum?2?years?related?working?experience?in?air?freight?forwarding?/?logistics?field.?With?concrete?working?experience?in?domestic?transportation?will?be?prefect.