Sr.?Field?Service?Engineer?-?Supercharger
About?Tesla
Palo?Alto,?California-based,?Tesla?Motors?uses?proprietary?technology,?world-class?design,?and?state-of-the-art?manufacturing?processes?to?create?a?new?generation?of?highway?capable?electric?vehicles.?We?utilize?an?innovative?distribution?model?based?on?Company-owned?sales?and?service?centers.?This?approach?allows?us?to?maintain?the?highest?levels?of?customer?experience?and?benefit?from?short?customer?feedback?loops?to?ensure?our?customer?needs?are?fulfilled.?We?believe?our?operational?infrastructure?provides?us?with?a?competitive?advantage?compared?to?traditional?automobile?manufacturers.
The?Role
Tesla?Motors?is?looking?for?an?experienced?and?dynamic?Regional?Field?Service?Manager?to?work?in?one?of?the?most?progressive?companies?in?the?world.?We?are?seeking?an?experienced?service?Manager?with?excellent?oral?and?written?communication?skills?to?work?on?our?growing?Supercharger?network.?The?Tesla?Supercharger?network?is?the?most?advanced?electric?vehicle?charging?system?in?the?world,?and?relies?on?sophisticated?electromechanical?systems?designed?to?supply?large?amounts?of?power?to?Tesla?vehicles.?Tesla?needs?a?diversely?talented?and?highly?mobile?Manager?ready?to?move?quickly?in?order?to?keep?our?customers?moving.?The?primary?job?is?to?service,?troubleshoot,?or?upgrade?stationary?electric?vehicle?charging?equipment?as?needed.?Applicants?should?be?self-motivated?team?players?with?a?positive?attitude!?As?stated,?this?role?will?require?a?significant?amount?of?travel?set?around?the?service?and?upkeep?of?our?Supercharger?network?in?China.
Responsibilities:
Supercharger
??????????????Troubleshoot?and?repair?equipment?within?your?assigned?region,?and?serve?as?“first?responder”?to?charging?station?outages?in?your?area?or?manage?Service?Technicians?in?these?duties.
??????????????Be?ready?to?travel?for?extended?periods?of?time?covering?multiple?locations?in?Scandinavia?with?minimal?notice.
??????????????Perform?complex?and?precise?electro-mechanical?debug,?rework?and?repair.
??????????????Perform?tasks?requiring?a?high?level?of?skill?and?patience.
??????????????Operate?a?variety?of?hand?tools,?power?tools,?diagnostic?and?measuring?equipment?(including?DMMs?and?oscilloscopes).
??????????????Take?responsibility?for?maintaining?an?inventory?of?parts,?tools?and?equipment.
??????????????Organize?work,?procure?necessary?parts,?plan?travel,?and?complete?accurate?documentation?on?repair?actions?completed.
??????????????Develop?and?follow?best?practices?and?procedures?for?various?maintenance?activities?related?to?Supercharger.
??????????????Maintain?high?levels?of?communication?and?feedback?within?the?Supercharger?service?organization;?prepare?daily?updates?of?work?completed,?problems?identified,?and?future?timelines.
??????????????Have?flexibility?to?provide?support?outside?your?region?and?possibly?outside?the?country?as?required.
??????????????Perform?other?related?duties?as?assigned.
Requirements:
??????????????Bachelor?Degree?in?Engineering?preferred.
??????????????Minimum?of?3?years’?experience?in?assembly?and/or?repair?of?electro-mechanical?components,?including?systems?with?medium?or?high?voltages
??????????????Must?be?able?to?work?from?complex?and?detailed?documentation?and/or?verbal?and?written?instructions?depending?on?situation
??????????????Strong?computer?skills.?Comfort?with?Microsoft?office?and?cloud-based?computing?programs.?Ability?to?communicate?and?function?well?in?a?mobile?office?setting.
??????????????Ability?to?read?and?understand?manufacturing?instructions,?electrical?diagrams,?and?mechanical?drawings.
??????????????Must?have?command?of?the?English?language,?both?written?and?verbal.
??????????????Fluent?in?Chinese??language.
??????????????Must?be?reliable,?have?good?initiative,?committed,?and?quality?focused.
??????????????Willingness?to?work?outdoors,?on?the?road,?at?unusual?hours.
??????????????Valid?driver’s?license?and?insurance?required.
Knowledge,?Skills,?and?Abilities:
??????????????Knowledge?of?operation?and?maintenance?of?a?wide?variety?of?hand?and?power?tools,?shop?tools,?test?equipment.
??????????????Ability?to?follow?oral?and?written?instructions.
??????????????Ability?to?establish?and?maintain?cooperative?working?relationships?with?those?contacted?in?the?course?of?work,?including?the?public.
??????????????Ability?to?perform?daily?record?keeping?and?reporting.
??????????????Ability?to?effectively?handle?multiple?priorities,?organize?workload,?and?meet?deadlines.
??????????????Ability?to?work?in?a?team-based?environment?and?achieve?common?goals.
??????????????Ability?to?maintain?and?perform?top?level?professional?integrity?and?appearance.