Job?Description?
OPERATIONAL?
1.?Ensure?through?effective?supervision?that?all?services?offered?at?the?Spa?are?carried?out?with?utmost?professionalism,?efficiency?and?courtesy.?
2.?Oversee,?supervise?and?monitor?all?facets?of?daily?operations.?
3.?Participate?and?assist?in?the?development?of?Job?Description?manuals?for?each?division.?
4.?Interview,?hire,?train,?supervise?and?evaluate?all?supervisors?and?associate?of?respective?division.?
5.?Ensure?all?guests?and?visitors?to?Spa?leave?with?a?pleasant?experience.?
6.?Maintain?and?enhance?guest?satisfaction?through?effective?relations?and?inter-personal?skills.?
FINANCIAL?
1.?Participate?and?assist?in?the?preparation?of?Annual?Department?Budget.?
2.?Ensure?that?expenses?are?in?line,?or?below,?with?Department’s?Operational?Budget?and?that?costs?are?strictly?controlled.?
3.Introduce?improvements?and?adjustment?to?ensure?the?facility?is?cost-effective?and?profitable.?
4.?Responsible?and?accountable?for?the?Profit?&?Loss?of?the?outlets.?
MARKETING?&?PUBLIC?RELATIONS?
1.?Attend?sales?and?promotional?events?as?appropriate?and?as?directed.?
2.?Entertain?regular?and?potential?clients.?
3.?Maximize?sales?of?in-house?facility,?merchandise,?and?products?through?effective?promotion.?
4.?Create?and?present?a?marketable?facility,?merchandise?display,?and?program,?at?all?times.?
5.?Liaise?with?Head?Office,?Hotel?and?Corporate?Sales?&?Marketing?Communication?departments.?
ASSOCIATE?RELATIONS?
1.?Ensure?all?subordinates?are?punctual?for?duty?in?correct?uniform?with?name?tags?on?at?all?times.?
2.?Ensure?all?subordinates?project?a?professional?image?and?pleasant?disposition?to?enhance?guests?experience?at?all?times.?
3.?Build?an?efficient?and?productive?team?of?associates?by?taking?an?active?interest?in?their?welfare,?safety,?training?and?development,?and?through?effective?counseling.?
4.?Ensure?that?all?associates?have?a?complete?understanding?of?the?Spa?and?Hotel’s?policies?and?procedures,?rules?and?regulations.?
TRAINING?
1.?Ensure?new?associates?attend?hotel’s?orientation?program?before?commencing?work?in?Spa?
2.?Ensure?that?associates?are?hired?according?to?the?requirements?and?specifications?for?the?appropriate?position.?
3.?Regularly?update?and?improve?training?to?reflect?on?current?industry?standards,?trends?and?customers’?expectations.?
ADMINISTRATION?
1.?Ensure?that?respective?division’s?monthly?and?other?reports?and?correspondences?are?completed?and?punctually?and?accurately.?
2.?Plan?and?effective?schedule?associate’s?roster?to?maximize?manpower?resources.?
3.?Ensure?Spa?and?related?general?items?supply?items?are?in?sufficient?stock,?and?that?their?consumption?is?in?line?the?with?business?demands.?
工作地點：?上海?南京?西安?桂林陽朔?云南?廣州?三亞?天津?昆明?重慶?四川?黃山
有酒店SPA行業(yè)從業(yè)經(jīng)驗者優(yōu)先?
如有意者請將簡歷和照片寄至以下地址：?
地址：上海市蒙自路763號新富港中心1座25樓?悅榕集團(tuán)SPA人力資源部?
郵編：200023?
（注：請將以上資料以郵寄方式發(fā)送至公司，郵寄者優(yōu)先面試）