Team?Management
·?All?store?staffs?report?to?store?manager,?directly?or?indirectly
·?Provide?overall?orientation?to?the?team?and?maintain?staffs?morale.
·?Evaluate?and?develop?staffs’?competencies?in?their?specific?domain?by?training,?coaching?and?performance?review.
·?Manage?the?shifts?to?cope?with?the?peak?and?low?hours?of?the?day?and?to?optimize?the?utilization?of?our?resources
·?Initiate?and?supervise?in-store?communication?tools?to?ensure?that?the?whole?team?works?in?a?harmonious?and?efficient?way.
Sales?and?Customer?Service
·?Lead?the?team?by?example?and?achieve?our?sales?and?service?targets?directly?and?through?the?team.?Ensure?that?each?and?every?customer?(existing?and?potential)?is?served?in?the?best?possible?manner?and?to?conclude?every?transaction?efficiently?and?effectively.
·?Evaluate?and?develop?sales?staffs’?competencies?in?terms?of?customer?relation,?product?knowledge,?mix-and-match?skills,?and?sense?of?promotion?focus.
·?Maintain,?develop,?protect?and?utilize?customer?data?base?to?maximize?our?business?achievement
·?Proactively?manage?and?deal?with?customer?interactions?and?complaints.?Manage?all?issues?related?to?After?Sales?Service?and?Customer?Queries.?Provide?solutions?to?each?customer?in?keeping?with?the?company?guidelines.
·?Create?a?service?and?detail?oriented?culture?and?continuous?learning?atmosphere?through?daily?briefing?and?product?presentation?exercise.
·?Execute?and?contribute?to?promotional?events?in?store.
·?Participate?directly?or?contribute?to?product?buying?activities?so?as?to?better?satisfy?customer?needs?and?secure?a?healthy?sell-through?rate.
Operational?Accountabilities?and?Key?Tasks
·?Stock?Management
a.?Establish?and?maintain?an?efficient?merchandise?storage?system?in?both?warehouses?and?selling?areas?under?company’s?guidelines.
b.?Ensure?stock?security?by?applying?correct?shipment?receipt?procedure?and?regular?stock?take?and?random?check?on?daily?and?monthly?basis.
c.?Guide?and?supervise?staffs?to?properly?handle?START?system,?stock?transfer?and?end-of-season?procedure?so?as?to?minimize?discrepancy?between?book?and?physical?record.
d.?Forecast?and?control?the?usage?of?all?kinds?of?store?supplies;?place?order?on?a?regular?basis.
·?Cash?Management
a.?Ensure?that?daily?cashier?job?is?carried?over?by?trained?and?competent?staffs.
b.?Supervise?on?a?daily?basis?about?discount?amount.?Make?sure?the?START?system?record?of?cash?and?credit?card?revenue?is?in?line?with?bank?record.
c.?Manage?store?petty?cash.
d.?Guide?and?supervise?staffs?to?execute?product?exchange?and?return?procedure?by?abiding?to?company’s?policy.
·?Tailor?Management
a.?Ensure?and?evaluate?the?quality?of?alteration?service?delivered?to?customers
b.?Communicate?with,?support?and?guide?tailors?to?achieve?high?level?of?productivity.
Reporting
·?Store?manager?should?prepare?and?submit?reports?required?by?company?within?deadlines
·?Participate?in?and?prepare?for?relative?meetings?held?by?company.