position?purpose?statement
to?conduct?all?employment?screening?through?verification?of?employment?history,?qualifications?and?professional?memberships?in?a?manner?consistent?with?aim?screening’s?processed,?procedures?client’s?sla
the?nature?and?scope?of?this?position
o?high?level?of?accuracy?and?speed?in?processing?requests
o?demonstrate?a?commitment?to?team?work?by?assisting?the?operations?team?with?employment?screening?activities
o?perform?employment?screening?tasks?in?accordance?with?risq?group?processes,?procedures?and?policies
o?maintain?a?high?level?of?excellence?service?and?spirit?to?serve?when?conducting?verifications?to?ensure?clients/candidates?and?referee?(s)?have?“easy?to?deal?with?and?a?friendly”?experience
o?maintain?a?high?level?of?product?and?service?knowledge?such?that?advice?can?be?provided?to?clients?regarding?process?and/or?product?developments?to?promote?risq?group?commitment?to?excellence?in?service?ｄｅｌivery
roles?&?responsibility
o?record?all?information?relating?to?background?screening?to?risq?group?platform,?including?all?mandated?attempts
o?ensure?a?high?level?of?due?diligence?by?accurately?updating,?as?received,?candidate?reports?on?the?screening?platform?to?“review”?stage
o?demonstrate?a?commitment?to?team?work?by?undertaking?ａｄｄitional?database?verifications
o?monitor?turnaround?times?(tat)?and?ensure?compliance?with?sop’s?thereby?promoting?the?company’s?commitment?to?excellence
o?track?all?allocated?employment?screening?verifications?“pending?&?actioned”?by?maintaining?a?daily?productivity?log
o?to?provide?weekly?reports?to?your?direct?manager?to?indicate?the?number,?age?and?status?of?outstanding?screens
o?identify?potential?ｄｅｌays?or?“alert”?issues?which?are?to?be?raised?immediately?with?your?direct?manager?in?a?timely?manner
o?identify?any?issues?that?are?likely?to?adversely?impact?turn?around?times?and?bring?these?to?the?attention?of?your?operations?manager/service?ｄｅｌivery?director.
o?notify?the?client?relations?manager?of?all?candidate?“alerts”?where?required?to?ensure?the?client?is?notified?immediately?without?ｄｅｌay
o?adherence?to?operational?sla?log
o?adherence?to?all?operational?process,?procedures?&?sla’s
o?to?adhere?to?aim?screening?operations?roster
o?proactively?identify?areas?for?improvements?and?make?recommendation?to?the?processes?undertaken?on?a?regular?basis
o?ensure?confidentiality?and?privacy?is?respected?and?maintained?at?all?times?with?respect?to?aim?screening,?clients,?staff,?products?and?services
o?adhere?to?the?mission,?vision,?values,?policies?and?procedures?of?aim?screening
o?participate?in?regular?team?and?support?meetings?and?training?workshops,?as?required
o?participate?in?professional?development?activities?to?meet?identified?developmental?goals?to?achieve?professional?and?personal?growth
o?other?duties?as?assigned?by?the?operations?team?leader/service?ｄｅｌivery?director
acｃｏｕｎｔability
o?high?level?of?accuracy?and?efficiency?when?performing?tasks
o?managing?missing?information?and?ａｄｄitional?information?by?contacting?candidates?in?accordance?with?aim?screening?operations?procedures
o?communicate?effectively?with?clients,?candidates?and?colleagues.?respond?efficiently?and?professionally?to?all?internal?or?external?queries
o?adherence?to?verifications?standard?operating?procedures
the?special?skills,?knowledge?and?work?experiences?needed?to?achieve?the?objectives?of?this?position
o?spirit?to?serve
o?typing?speed?of?50?wpm
o?intermediate?to?advanced?computer?literacy,?including?but?not?limited?to?microsoft?word?and?excel
o?excellent?analytical,?researching?and?problem?solving?skills
o?superior?verbal?and?written?skills
o?a?strong?focus?on?accuracy?and?high?attention?to?detail
o?ability?to?work?well?either?alone?or?as?part?of?a?team
o?absolute?discretion?and?confidentiality
a?willingness?to?take?responsibility?and?acｃｏｕｎｔability