Purpose?of?the?Position:?
To?provide?Application?Engineering?support?to?customer?expansion?and?business?growth.?
·Support?some?Shanghai-area?customers.?
·Support?AE?regional?work.?
Day?to?Day?Responsibilities:?
Define?and?deliver?today’s?product?
·?Develop?and?document?thorough?understanding?of?customers\'?processes?from?a?product,?design?development?and?manufacturing?perspective.?
·?Lead?the?promotion?of?Corning’s?technology?advantages?and?capabilities?
-?Prioritize?these?advantages?according?to?customer?requirements?and?concerns.?
·?Propose?customer?specifications?to?World?Wide?Product?Engineer?
·?Negotiate?and?close?specs?with?customer?(in?close?coordination?with?PL?strategy)?
·?Conduct?customer?specification?reviews?
·?Lead?the?customer?qualification?process?
·?Manage?product?modifications?and/or?redesigns?per?customer?spec?changes?
·?Maintain?specification?files?
·?Present?customer?issues?at?Region?and?Division’s?review?meetings.?
Solve?customers?technical?problems?
·?Establish?engineering?support?processes?and?develop?clear?communication?channels?between?Corning?and?assigned?customers?
·?Identify?and?define?issues?and?their?causes.?
·?Deliver?solutions?to?resolve?issues?
-?Evaluate?alternatives.?Balance?customer?requests?with?product?strategy?
-?Select?best?option?and?define?action?steps.?
-?Execute?and?monitor?recovery?actions?until?closure?with?desired?results.?
·?Research?customer?return?issues?for?approval?of?RMAs?
·?Resolve/clarify?disposition?of?returns?for?manufacturing/quality?action?
·?Establish?strong?linkage?to?Customer?Service,?Supply?Chain,?Sample?Management,?Business?Development?and?Product?Line?Management.?
·?Coordinate?customer?quality/technical?audit?of?Corning?
Define?and?deliver?future?opportunities?
·?Identify?potential?opportunities?&?risks?with?customer?product?&?process?migration?
·?Lead?process?for?Value?Engineering?&?cost?reduction?initiatives?at?customer?
·?Design?and?facilitate?technical?presentations?on?substrate?properties,?product?&?process?innovations?and?technology?projects.?
·?Lead?regional?roadmap?process?
-?Understand?5-year?technology?and?product?roadmap?with?customers?and?how?our?roadmaps?integrate?to?gain?customer?design-wins.?
-?Effectively?communicate?/?review?roadmaps?internally?with?subject?matter?experts?
Other?significant?responsibilities?
·?Act?as?key?liaison?with?BJ?plant?and?WW?functions?
·?Deploy?process?for?communicating?regional?information?to?Division?
·?Develop?strong?communication?network?internal?to?commercial?team?&?manufacturing?facilities?
-?Network?across?all?key?positions?that?work?to?support?customers?
Education?&?Experience?
Education?
Bachelor?in?semiconductor,?electronics,?chemistry,?precision?instruments,?mechanical?engineering,?material?sciences?or?glass?science,?optics,?physics.?
Master?degree?is?a?plus.?
Experience?
2-3?years?of?high-tech,?OEM,?or?materials?AE/FAE?experience?desired.?At?least?3?years?working?experiences,?Semiconductor?industries?experience?is?desired,?LCD?is?a?plus,?Quality?Assurance?experience?is?a?plus?
Required?Skills?
·?Knowledge?
-?Sound?knowledge?of?LCD?industry?or?semiconductor?industry?
-?Extensive?knowledge?of?customers’?manufacturing?processes?and?glass?properties?and?how?they?interact?
-?Understands?and?protects?supplier?and?product?value?
-?Good?understanding?of?Quality?Assurance.?
-?Experience?with?Asian,?especially?the?Chinese?business?culture.?
-?Good?understanding?in?Mobile/Tablet/NB/TV?market?
-?Strong?business?acumen.?
·?Skills?
-?Ability?to?envision?technical?market?trends?and?build?appropriate?roadmaps?
-?Ability?to?interact?effectively?with?customers,?and?other?industry?leaders?and?represent?on?technical?issues?
-?Ability?to?interact?effectively?with?internal?groups?to?assure?programs?are?in?place?so?products?meet?customers’?evolving?technical?requirements?
-?Ability?to?network?throughout?TFT-LCD?value?chain?
-?Ability?to?set?actions?and?follow?through?with?a?sense?of?urgency.?
-?Strong?working?knowledge?of?Microsoft?Office?package.?Including?(Excel,?Word,?PowerPoint,?and?database?management)?
-?Ability?to?work?and?communicate?across?varied?Asian?cultures?
-?Fluent?in?English?and?Chinese.