Scope:?
-Lead?CDTC?customer?service?organization?to?ensure?daily?order?to?ship?process?and?results?to?meet?customer?expectation?
-Assist?Commercial?Head?of?CDTC?to?execute?CDTC?Commercial?strategy?to?achieve?Regional?Sales?target?and?objectives?
-Lead?communication?between?different?account?team?expectation?about?market?forecast,?accuracy,?order?to?promise?with?Manufacturing,?Supply?Chain,?Div.?operation?team?to?deliver?to?meet?internal?and?external?expectations?
-Regional?Lead?and?facilitate?the?discussion?between?end?Market?team?with?China?end?market?customers?with?Account?Managers?
-Lead?Commercial?Effectiveness?program?in?CDTC?Commercial?
Responsibilities:?
-?Responsible?for?supervising/managing?employees?providing?pre-sales?and?post-sales?service?to?customers.?Acts?as?liaison?between?customers?and?manufacturing,?sales,?field?service,?order?processing?and?accounting?to?resolve?status,?production,?delivery?and?billing?inquiries.?Reviews?warranty?claims.?Processes?customer?returns?and?exchanges.?
-?Responsible?for?leading?the?forecast?activities?with?account?Managers?to?communicate?regional?expectation?and?communicate?back?the?feedback?from?Div.?and?others?functions?
-?Responsible?for?Ship?to?request?and?ship?to?promise?and?customer?satisfaction?survey?and?deployment?of?actions?
-?Responsible?for?Pricing?communication?with?Div.?Pricing?team?to?get?alignment?on?customer?expectation?and?internal?interests?
-?Responsible?for?Commercial?process?improvement?within?CDTC?and?act?as?Regional?lead?for?CDT?Commercial?process?Improvement?
-?Frequent?contacts?with?equivalent?level?managers?and?customer?representatives?concerning?projects,?operational?decisions,?scheduling?requirements,?or?contractual?clarifications.?
Performance?Metrics:?
-?Customer?Satisfaction?results?and?improvement?deployments?
-?Commercial?Process?Improvement?
-?Assist?CDTC?Commercial?team?to?achieve?Sales?target?market?share,?revenue,?volume?
-?Forecast?Accuracy,?Ship?to?Promise,?Ship?to?request?
Requirements:
-?BA?or?master?degree?with?over?10?years?experiences,?MBA?would?be?a?plus?and?MBA?from?Global?Top?20?school?would?be?prefer.
-?Over?5?years?Experiences?in?Commercial?environment?and?dealing?customers,?customer?services,?marketing?or?account?management?experiences?are?requires
-?Understand?and?aware?of?process?improvement?tool?such?as?six?sigma,?KT?or?others
-?Fluent?in?English?and?Chinese,?great?on?communication?skill?and?global?coordination?
-?Be?able?to?travel?within?China,?Asia?with?minimum?once?by?month?is?a?must