專業(yè)?Preferred?Major
商科、語言或文秘相關(guān)?（市場營銷，工商管理，傳播學(xué)，漢語言，電子商務(wù)，法律文秘優(yōu)先）
要求?Job?Requirement
1.?大?；蛞陨蠈W(xué)歷
College?degree?or?above
2.良好的英語/粵語讀寫說能力，以及良好的溝通能力/電話溝通能力
Ability?to?speak?and?understand?Cantonese/English?fluently,?and?have?good?conversational?/?telephone?skills;
3.?良好的系統(tǒng)操作能力，懂得使用微軟辦公軟件
Ability?to?operate?system?and?know?about?MS?Office,e.g.?Excel
4.?有客服/銷售相關(guān)工作經(jīng)驗者優(yōu)先考慮
Experience?in?customer?request/queries?is?preferred.
5.?能適應(yīng)輪班或固定夜班/通宵班的工作
Be?able?to?adapt?to?the?rotating?shift?or?fixed-night?/?overnight?shift?working?environment.
工作職責(zé)?Responsibilities
為客戶提供專業(yè)的電話呼叫中心營運支持，主要通過電話與客戶聯(lián)系，解答、處理客人的問題或者聯(lián)系客人提供服務(wù)和產(chǎn)品介紹。提供服務(wù)函蓋多個銀行業(yè)務(wù)范圍，包括信用卡服務(wù)、綜合理財、工商業(yè)務(wù)、電話理財銷售、詐騙管理等。
Provide?professional?support?to?customers,?mainly?responsibility?is?contact?with?customers?by?telephone.?Makes,?receives?customer?calls?and?resolve?customer?inquiries?in?a?professional?manner.?Present?and?promote?banking?product?and?service?in?a?pro-active?manner.
Provide?service?to?cover?multiple?bank?business?scope,?including?credit?card?services,?integrated?financial?management,?commercial?banking,?telephone?banking?sales,?fraud?management?etc.
上班時間?Work?Shift
1.?7*24?(Rotating)
2.?21:00-6:00
3.?16:00-02:00?(Mon-Sun)?(Rotating)