工作使命?
我?guī)ьI(lǐng)并啟發(fā)我的團(tuán)隊(duì)充分了解產(chǎn)品系列、當(dāng)?shù)厥袌鲆约邦櫩托枨螅瑥亩鴥?yōu)化商場的銷量。宜家工具以及團(tuán)隊(duì)和同事的專業(yè)知識為我提供巨大幫助，從而讓宜家自助銷售系統(tǒng)高效運(yùn)作，以保障宜家理念繼續(xù)獲得成功。?
我積極工作以便完成宜家商場的四大任務(wù)：?
*打造運(yùn)作高效、人員充備的銷售體系?
*展示充滿創(chuàng)意的家居裝飾解決方案?
*充當(dāng)一流的家居裝飾專家?
*為全家提供一天開心的體驗(yàn)。
任務(wù)?
1.?顧客?
*我的首要任務(wù)是確保商場全天整潔如新，銷售空間庫存充足，并確保員工能隨時為顧客提供服務(wù)，幫助其購買商品。?
*我傾聽顧客的需求，并向他們學(xué)習(xí)。這使我能夠從顧客的角度觀察我的商場并了解他們的日常生活。?
*我展示宜家產(chǎn)品，彰顯宜家產(chǎn)品系列的深度和廣度，從而激發(fā)訪客的家居裝飾品味，并滿足其不同需求。?
*我將大部分工作時間用在商場中，希望能為顧客創(chuàng)造簡單、便捷、成功的購物體驗(yàn)。?
*我確保展示宜家促銷產(chǎn)品，宜家自助銷售系統(tǒng)高效運(yùn)作，從而實(shí)現(xiàn)顧客自主購物。?
*我確保員工能在顧客需要時隨時出現(xiàn)并積極提供幫助、建議和支持。?
*我了解我們商場提供的服務(wù)，并以此幫助顧客作出明智選擇，從而打造更好的購物體驗(yàn)。?且保證我的團(tuán)隊(duì)也如此。?
*我有信心，愿意傾聽顧客的抱怨。然后，我會根據(jù)對宜家產(chǎn)品和宜家機(jī)構(gòu)組織運(yùn)作方式的了解，為顧客提供合理的解決方案，讓顧客滿意而歸。我?guī)ьI(lǐng)并管理團(tuán)隊(duì)效仿我的做法。?
*我始終確保為訪客和員工提供安全可靠的商場環(huán)境。?
2.?商業(yè)?
我?guī)ьI(lǐng)并管理團(tuán)隊(duì)，努力促進(jìn)銷量增長以及實(shí)現(xiàn)長期盈利。為此，要確保：?
*主動負(fù)責(zé)我的產(chǎn)品系列，積極支持宜家商業(yè)重點(diǎn)和產(chǎn)量承諾。?
*確保團(tuán)隊(duì)和我本人都了解暢銷產(chǎn)品，包括最大銷售額,?最大利潤額,?最低價產(chǎn)品以及最具潛力新產(chǎn)品，確保它們隨時有貨并且擺放在顯著位置。當(dāng)這些產(chǎn)品缺貨時，推出其他產(chǎn)品。?
*在商業(yè)機(jī)遇、顧客反饋、競爭、供貨和績效分析方面迅速采取行動。?
*根據(jù)本地市場需求展示宜家產(chǎn)品系列，以便鼓勵消費(fèi)者購買更多產(chǎn)品。?
*在展示宜家產(chǎn)品系列時，提供明確的價格和質(zhì)量階梯，并突顯各價位產(chǎn)品的低價特征。?
*確保宜家商場所銷售的產(chǎn)品系列為本地市場的最低價格。?
*培訓(xùn)我的團(tuán)隊(duì)宜家銷售方式。?
*與團(tuán)隊(duì)就商場日常工作流程制定明確的預(yù)期，并進(jìn)行跟進(jìn)。?
*在商場之間建立網(wǎng)絡(luò)以分享優(yōu)秀案例和成功案例。?
*協(xié)同并影響商業(yè)團(tuán)隊(duì)和其他職能部門，從而讓宜家成為家居生活的領(lǐng)導(dǎo)者并推動銷量增長。?
*擁有最佳銷售空間容量以及產(chǎn)品供貨能力。?
*了解準(zhǔn)確的存貨數(shù)量的重要性以及自身行為如何對其造成影響。我?guī)ьI(lǐng)并管理團(tuán)隊(duì)采用相似做法。?
*了解并積極執(zhí)行產(chǎn)品系列更新（如，新聞和上市產(chǎn)品）和商業(yè)活動，并將價格下降減至最小。確保同事效仿這種做法。?
*確保我的一切行為都有助于實(shí)現(xiàn)共同目標(biāo)，即讓宜家成為家居生活的領(lǐng)導(dǎo)者，并維持其長期盈利能力。?
通過以下方式執(zhí)行產(chǎn)品系列行動計(jì)劃：?
*協(xié)同職能匯報(bào)對象了解產(chǎn)品系列重點(diǎn)和本地/全國商業(yè)機(jī)遇。?
*根據(jù)團(tuán)隊(duì)反饋制定商場的議定目標(biāo)以及關(guān)鍵績效指標(biāo)(KPI)。?
*為團(tuán)隊(duì)的每個成員設(shè)定具體而有意義的目標(biāo)，從而為總體方案提供支持。?
*確保行動方案得到團(tuán)隊(duì)全體成員的理解和接受，并根據(jù)該方案制定全年工作計(jì)劃。?
*跟蹤方案進(jìn)展?fàn)顩r，并以簡單的方式告知團(tuán)隊(duì)。?
3.?員工?
*我為員工提供動力，鼓勵其投身于宜家目標(biāo)。?
*我依照宜家價值觀招聘員工，判斷其是否具有完成工作所需的技能，以及其動機(jī)和能力能否獲得現(xiàn)有團(tuán)隊(duì)認(rèn)可。?
*我確保能夠在合適的時間合適的地點(diǎn)擁有合適數(shù)量的員工，以便成功運(yùn)營我的部門，并始終提前告知員工其工作計(jì)劃。?
*我鼓勵進(jìn)行開誠布公、富有建設(shè)性的雙向反饋，從而打造互相信任的工作環(huán)境。?
*我培訓(xùn)我的員工，以便打造一支具有商業(yè)能力、能在銷售過程提供幫助的團(tuán)隊(duì)。?
*我制定有效的繼任者計(jì)劃。?
*我安排時間定期開展公開、坦誠的討論，以便了解我的員工；明確個人/商業(yè)需求，從而為員工和宜家的未來目標(biāo)提供支持。?
*我根據(jù)每位員工的能力和經(jīng)驗(yàn)分配職責(zé)，以幫助他們成長和發(fā)展。?
*我制定明確的目標(biāo)和預(yù)期，并騰出時間與團(tuán)隊(duì)定期進(jìn)行跟進(jìn)工作。?
*我獎勵具有良好表現(xiàn)的員工，并采取行動幫助表現(xiàn)不佳的員工。?
*我關(guān)注自身發(fā)展，并請求我的經(jīng)理和部門組織協(xié)助我進(jìn)步。?
4.?財(cái)務(wù)?
我通過以下方式實(shí)現(xiàn)議定的目標(biāo)和關(guān)鍵績效指標(biāo)：?
*協(xié)同團(tuán)隊(duì)制定每周和每月的銷量目標(biāo)。這激勵我提高銷量。?
*了解我和團(tuán)隊(duì)的行動對我所在區(qū)域的商業(yè)結(jié)果所產(chǎn)生的影響，并清楚能影響哪些結(jié)果。?
*通過我的短期和長期行動計(jì)劃推動銷售額。?
*分析我的關(guān)鍵績效指標(biāo)，并攜手團(tuán)隊(duì)采取富有意義的行動，實(shí)現(xiàn)議定目標(biāo)。?
*我采用簡單、經(jīng)濟(jì)的方法利用最佳案例，鼓勵團(tuán)隊(duì)探索更有效的工作方式，控制成本。?
*我確保所有銷售活動均利于促進(jìn)業(yè)務(wù)發(fā)展，并能支持長期盈利。
PURPOSE?OF?THE?JOB?
I?optimise?sales?in?my?shop?and?store?by?leading?and?inspiring?my?team,?using?knowledge?of?our?
range,?local?market?and?customers.?I?use?the?IKEA?tools?and?expertise?of?my?team?and?my?
colleagues?to?support?me.?This?enables?the?IKEA?mechanical?sales?system?to?work?efficiently,?and?
ensures?the?continued?success?of?the?IKEA?Concept.?
I?actively?work?towards?fulfilling?the?four?tasks?of?the?IKEA?store:?
*?to?act?as?a?highly?efficient,?and?staffed,?sales?mechanism?
*?to?show?home?furnishing?solutions?full?of?inspiring?home?furnishing?ideas?
*?to?serve?as?a?well-qualified?home?furnishing?specialist?
*?to?provide?a?day?out?for?the?whole?family.?
ASSIGNMENT?
Customers?
*?My?priority?is?to?ensure?that?my?shop?is?in?shape?as?new?with?fully?stocked?sales?spaces?at?
all?times?throughout?the?day?and?that?my?co-workers?are?ready?and?available?to?serve?the?
customers?and?help?them?buy.?
*?I?listen?and?learn?from?my?customers.?This?allows?me?to?look?at?my?shop?through?their?
eyes?and?to?understand?the?everyday?lives?of?customers?in?my?market.?
*?I?present?my?products?to?reflect?the?width?and?depth?of?the?IKEA?range?in?order?to?satisfy?
and?inspire?the?different?home?furnishing?tastes?of?our?visitors.?
*?I?spend?most?of?my?working?time?on?the?shop?floor?because?my?real?love?is?making?
shopping?easy,?convenient?and?successful?for?our?customers.?
*?I?ensure?the?IKEA?merchandising?basics?and?mechanical?sales?system?are?in?place?and?
functioning?efficiently?so?my?customers?can?make?a?buying?decision?on?their?own.?
*?I?ensure?my?co-workers?are?available?and?actively?offer?assistance?when?customers?need?
more?help,?advice?and?support.?
*?I?know?about?all?the?services?offered?in?our?store?and?use?this?knowledge?to?help?my?
customers?make?informed?choices,?which?results?in?a?better?shopping?experience?for?them.?
I?ensure?my?team?does?the?same.?
*?I?have?confidence?and?want?to?listen?to?my?customers?who?have?a?complaint.?I?then?use?
my?knowledge?of?both?the?product?and?how?the?IKEA?organisation?works,?to?offer?informed?
solutions?that?ensure?customers?leave?the?store?with?a?positive?impression.?I?lead?and?
manage?my?team?to?do?the?same.?
*?I?ensure?my?shop?is?a?safe?and?secure?environment?at?all?times?for?visitors?and?co-workers.?
Commercial?
I?lead?and?manage?my?team?to?grow?our?sales?with?sustained?long?term?profitability.?I?do?this?by:?
*?taking?ownership?for?my?range,?and?actively?promoting?the?IKEA?commercial?priorities?and?
volume?commitments.?
*?ensuring?my?team?and?I?know?our?top?selling?products,?3?Aces?and?1?King,?and?that?they?
are?available?and?clearly?communicated?and?displayed?at?all?times.?We?promote?alternative?
products?when?these?are?unavailable.?
*?taking?fast?action?on?commercial?opportunities;?acting?on?customer?feedback,?as?well?as?
competition,?supply?and?performance?analysis.?
*?understanding?local?market?needs?I?present?the?IKEA?product?range?commercially?to?
encourage?our?customers?to?buy?more.?
*?presenting?my?range?showing?a?clear?price?and?quality?ladder?with?a?strong?low?price?in?
every?price?level.?
*?ensuring?my?IKEA?store?has?the?lowest?price?on?the?local?market?for?my?product?range.?
*?educating?my?team?in?the?IKEA?way?of?selling.?
*?agreeing?to?clear?expectations?with?my?team?on?shop-keeping?routines?and?following?up?on?
them.?
*?networking?between?stores?to?share?good?examples?and?successes.?
*?working?with,?and?influencing,?the?commercial?team?and?other?support?functions?in?order?to?
become?leaders?in?life?at?home?and?generate?sales?growth?
*?always?ensuring?I?have?the?optimum?sales?space?capacity?and?product?availability.?
*?understanding?the?importance?of?accurate?stock?inventory?and?how?my?own?actions?impact?
on?this.?I?lead?and?manage?my?team?to?have?a?similar?understanding.?
*?knowing?and?working?actively?with?range?changes?(e.g.?NEWS?and?outgoing?products),?
commercial?activities?and?minimising?price?reductions.?I?ensure?my?co-workers?do?the?
same.?
*?ensuring?that?all?my?actions?are?aligned?with?our?objective?of?becoming?the?leader?in?life?at?
home?and?growing?with?sustained?profitability.?
I?deliver?a?commercial?action?plan?for?my?range?by:?
*?working?with?my?matrix?to?understand?the?range?priorities?and?local/national?commercial?
opportunities.?
*?creating?it?with?input?from?my?team?based?on,?the?agreed?goals?and?the?Key?Performance?
Indicators?(KPIs)?for?my?shop.?
*?setting?targets?with?individual?members?of?my?team?which?are?specific?and?meaningful?to?
them?and?support?the?overall?plan.?
*?ensuring?it?is?understood?and?owned?by?all?my?team?as?it?will?form?the?basis?for?how?we?
work?throughout?the?year.?
*?following?up?on?the?plan?and?communicating?progress?to?my?team?in?an?easy?and?simple?
way.?
People?
*?I?provide?an?inspiring?and?motivating?direction?for?my?co-workers?and?engage?them?fully?in?
the?IKEA?objectives.?
*?I?recruit?my?team?through?IKEA?values?by?identifying?what?skills?are?needed?to?get?the?job?
done?and?what?motivations?and?capabilities?will?compliment?my?existing?team.?
*?I?ensure?I?have?the?right?number?of?co-workers?in?the?right?place?at?the?right?time?to?run?
my?shop?successfully?and?always?inform?my?co-workers?of?their?work?schedule?in?advance.?
*?I?create?an?environment?of?trust?by?encouraging?open,?constructive,?honest,?two-way?
feedback?with?my?team?and?other?colleagues.?
*?I?secure?the?training?of?my?co-workers?in?order?to?have?a?competent,?commercially?focused?
team?that?can?support?the?selling?process.?
*?I?have?in?place?a?living?succession?plan.?
*?I?take?time?to?get?to?know?my?co-workers?through?regular,?honest?discussions;?identifying?
individual/business?needs?to?support?the?development?of?their?and?our?future?ambitions.?
*?I?delegate?responsibility?to?my?co-workers?to?help?them?grow?and?develop?according?to?
their?ability?and?experience.?
*?I?agree?clear?goals?and?expectations?and?make?time?to?conduct?follow?ups?with?my?team.?
*?I?reward?good?performance?and?take?action?to?improve?poor?performance.?
*?I?am?responsible?for?my?own?development?and?look?to?my?manager?and?my?matrix?to?
support?me?in?improving?my?competence.?
Financial?
I?deliver?on?my?agreed?goals?and?Key?Performance?Indicators?(KPIs)?by:?
*?working?with?my?team?on?our?weekly?and?monthly?sales?targets.?This?drives?me?to?sell?
more.?
*?understanding?the?impact?of?my?and?my?team’s?actions?on?the?financial?results?of?my?area?
and?know?which?results?we?can?influence.?
*?commercially?driving?sales?through?my?short-term?and?long-term?action?plans.?
*?analysing?my?KPIs?and?working?with?my?team?to?create?meaningful?actions?to?achieve?my?
agreed?goals.?
*?controlling?costs?through?working?in?a?lean,?simple?and?cost-conscious?way?using?best?
practise?and?encouraging?my?team?to?discover?more?effective?ways?of?working.?
*?I?ensure?all?sales?initiatives?grow?our?business?and?support?the?sustaining?of?long-term?
profitability.
了解詳情，請參加我們的現(xiàn)場招聘會
時間：2014年6月28日13:30——17:00（請選擇您方便的時間分散到場，以免等夠時間過長）
地點(diǎn)：商場二層出口處（請帶您上您的簡歷）