工作職責：管理學員的課程表及課程進度與老師，家長以及學員保持密切的溝通，追蹤教學質(zhì)量，保障教學結(jié)果，與所有的家長保持良好的關系達成續(xù)費及推薦，達到客戶滿意度指標處理來自家長的意見及投訴其他根據(jù)公司需要所授予的職責和責任任職資格：愛孩子，并關注他們的成長本科及以上學歷，師范類或英語專業(yè)優(yōu)先有出色的自我學習能力有開放的心態(tài)，具備優(yōu)秀的溝通能力有團隊合作精神關注細節(jié)有計劃組織及靈活應變的能力有服務意識有良好的情緒管理能力英語聽說讀寫流利熟悉使用微軟辦公軟件能夠接受周末上班，周中休息的工作（周一到周五中休息兩天）Synopsis:?The?Progress?Advisor?is?responsible?for?the?implementation?of?Course?Management?Procedure,?communication?among?teachers,?parents?and?students,?and?driving?customer?retention,?referral?and?recommendation.The?role:?The?Progress?Advisor?is?a?key?role?among?students,?parents,?and?teachers;?you?work?as?a?coordinator,?a?supporter.?You?always?accompany?the?students,?orientate?theirs?growth?step?by?step.??????????????????????????????????????????????You?will:?Manage??????courses'?schedule?and?progress?Communicate??????among?course?teachers,?parents?and?kids?to?track?the?teaching?quality?and??????study?results,?keep?solid?relationship?with?all?customers,?achieve?renewal??????targetAchieve?the??????targets?of?retention,?referral?and?customer?satisfactionHandle?the??????complaints?and?suggestions?Other?duties??????and?responsibilities?assigned?by?company?when?neededYou?have/are:?Love?children??????and?care?about?their?growthBachelor??????degree?or?above,?Education?or?English?majors?are?preferredExcellent??????self-learning?abilityOpen?minded,??????willing?to?communicate?with?people,?good?communication?skillGood?team??????playerFocus?on??????detailsGood?planning??????and?organizing?ability,?work?flexible?and?able?to?deal?with?uncertaintiesGood?service??????senseGood?at??????emotion?managementFluent?in?both??????oral?and?written?English.Skilled?in??????Microsoft?Office?(Word,?Excel,?PowerPoint,?Outlook)Able?to?work??????on?weekends?(the?off-days?will?be?between?Mon.?to?Fri.)?For?more?detail?job?descriptions?and?other?opportunities?please?contact:?Lili.fengcq@ef.com?and?submit?applications?through?the?mailbox:?Woon.wangcq@ef.com