PURPOSE?AND?OBJECTIVES
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SAP?Active?Global?Support?makes?sure?that?the?core?business?processes?of?our?customers?run?efficiently.?We?support?more?than?28,000?customers?with?about?100,000?installations?worldwide.?SAP?Active?Global?Support?helps?our?customers?to?reduce?the?total?cost?of?ownership?and?maximize?the?return?on?investment?of?their?SAP?solutions.
As?a?Support?Consultant,?you?will?enable?customers?to?implement?and?operate?their?SAP?solutions?efficiently?by?providing?state-of-the-art?support?services.?This?includes?the?root-cause?analysis?of?product?and?configuration?issues?and?their?resolution?with?the?help?of?advanced?tools,?knowledge?bases?and?remote?connections?to?customer?systems.?In?addition,?you?will?be?delivering?packaged?expert?services?to?check?and?optimize?system?configuration?&?performance.?You?will?collaborate?closely?with?partners,?as?well?as?with?various?other?SAP?departments,?like?Consulting?and?Sales.?You?will?be?backed?up?by?about?10,000?SAP?developers?worldwide?that?take?care?of?creating?patches?and?will?work?together?with?you?in?virtual?teams?to?maximize?SAP's?value?for?the?customer.
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EXPECTATIONS?AND?TASKS
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CIC?provides?a?central?point?of?contact?to?assist?customers?with?business?process?and?functional?queries?relating?to?the?SAP?Support?Portal?including?Navigation,?Software?Download?and?License?Keys;?CIC?helps?customers?to?prioritize?their?incidents?by?evaluating?the?impact?of?the?issue?on?their?business?and?taking?appropriate?action;?CIC?is?the?entry?channel?for?Remote?Service?requests,?handling?the?administration,?pre-checks?and?booking?of?services?where?appropriate.?Every?CIC?support?engineer?will?therefore?receive?relevant?trainings?to?make?himself?ready?for?empowering?customers?to?get?the?most?from?SAP?support?through?proactive?education,?providing?tailored?info?sessions?and?demos?relating?to?the?SAP?Support?Infrastructure,?Incident?Processing?and?Remote?Service,?etc.?
You?will?work?in?a?multinational?team?in?close?cooperation?with?experts?from?all?over?the?world?with?a?focus?on?supporting?customers?from?global.?Next?to?knowledge?and?communication?skills,?proficiency?in?English?and?Thai?language?is?key.
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EDUCATION?AND?QUALIFICATIONS/SKILLS?AND?COMPETENCIES
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-?Fluent?in?Thai?and?English
-?Bachelor?Degree?or?above.?Computer?science,?engineering?and?relevant?major?is?preferred.
-?Excellent?soft?skills
-?Open?and?professional?communication?style
-?Strong?team?player?who?learns?and?adapts?quickly
-?Enjoy?and?derive?satisfaction?from?direct?interfacing?with?customers
-?Self-motivated?and?goal?achiever?without?close?supervision.
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WORK?EXPERIENCE
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-?New?fresh?with?computer?science,?engineering?and?other?relevant?major?is?acceptable
-?1~3?years?relevant?work?experience?in?an?IT?related?firm?
-?SAP?related?experience?is?preferred.
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Travel: -?Ability?and?willingness?to?travel?within?China?and?overseas?when?needed