Job?Responsibilities:??Manage?a?team?of?Team?Leaders?and?technicians?(40+?FTEs)?providing?Field?Services?support?(Corporate?Environment)?to?end?users?at?our?client's?locationsWork?with?the?Project?and?Senior?Management?team?on?long-term?strategies?in?identifying?new?service?opportunities?and?achieving?Service?Level?Agreements?(SLAs)?set?forth?by?client?Interact?with?the?client?on?a?regular?basis?Ensure?direct?reports?meet?their?goals?and?follow?departmental?and?client?processesWork?with?the?recruiting?team?in?hiring?qualified?candidates?Administrative?tasks?associated?with?managing?employees?Perform?root?cause?analysis?and?identifying?opportunities?to?improve?efficiencies???Provide?leadership,?direction?and?coach/mentor?team?Implement,?monitor?and?adhere?to?Best?PracticesManage?to?Scope?of?Work?and?Change?of?ScopesAssist?with?new?launches?or?new?business?with?client(s)Participate?in?on-going?Service?Delivery?Meetings?Regional?expense?management?and?assist?with?invoicing??????Skills,?Licenses,?Knowledge,?Education?and?Training?Requirements:????Bachelor’s?degree?or?four??????year?equivalent?preferred??Minimum?of?3-5?years??????experience?working?in?management?IT?role?or?some?combination?of?3-5?years??????in?IT?operations??In-depth?understanding?of??????IT?industry?dynamics??Critical?thinking?and??????problem?solving?skills??High?tolerance/evolved??????ability?to?lead?and?manage?ambiguous?situations??Excellent?relationship??????skills??Superior?verbal,?written,??????facility?and?presentation?skills??Collaboration?and?team??????leadership?abilities??Effective?time?and?project??????management?skills??ITIL?Foundations??????experience?a?plus??Attendance?and?schedule??????adherence?are?requirements?of?this?position??Some?travel?will?be??????required??ServiceNow?tool?and?report??????expert?????5年以上大型跨國IT外包公司工作經(jīng)歷，2年以上團(tuán)隊(duì)管理經(jīng)驗(yàn)；帶過10人以上的IT駐場工程師團(tuán)隊(duì)，有遠(yuǎn)程管理工程師的經(jīng)驗(yàn)，為客戶提供專業(yè)的IT支持；和甲方客戶有溝通，能快速掌握客戶的需求，達(dá)到客戶滿意；英語聽說讀寫熟練，能直接面對外籍用戶；有資產(chǎn)管理工作經(jīng)驗(yàn)。其他：匯報給SDM；下面有三個TL；負(fù)責(zé)大中華區(qū)40+個駐場工程師的管理，包括香港，臺灣。