SAP?KEY?User??作為銷售部SAP?KEY?USER建立和維護(hù)客戶主數(shù)據(jù)To?be?the?SAP?KEY?USER?of?sales?department,?build?up?and?maintain?customer?master?data;確保所有銷售和客服代表正確使用SAP，并且定期提供適當(dāng)?shù)腟AP培訓(xùn)；Make?sure?all?sales?and?CSR?correctly?use?SAP,?and?provide?regular?SAP?training;作為解決系統(tǒng)問題的協(xié)調(diào)人，提出改善和糾錯(cuò)的需求，跟進(jìn)解決方案；To?be?the?coordinator?of?SAP?issues,?provide?correction?and?error?ticket,?follow?up?the?soluton;?和SAP項(xiàng)目經(jīng)理合作，持續(xù)改善SAP運(yùn)作，拓展SAP的應(yīng)用可能Cooperation?with?SAP?project?manager,?continuously?maintain?and?improve?SAP?operation,?explore?the?applicaiotn;客戶訂單執(zhí)行和售后服務(wù)?Customer?Order?process?and?after?sales?service作為客戶方的接受訂單聯(lián)系人，支持客戶經(jīng)理與客戶積極聯(lián)系，對(duì)接需求預(yù)測和訂單；To?be?the?interface?of?order?receipt?from?customer,?support?AccM?to?build?up?proactively?contact?with?customer,?follow?the?forecast?and?orders;確認(rèn)庫存和付款（包括信用情況），在SAP系統(tǒng)中輸入訂單，及時(shí)溝通訂單和庫存的情況；Check?stock?and?payment,?entry?order?and?quotation?into?SAP,?communicate?the?oder?and?stock?situation?with?other?team;跟蹤客戶的訂單執(zhí)行，整體負(fù)責(zé)每個(gè)訂單和發(fā)貨和客戶的對(duì)接；和相關(guān)部門（計(jì)劃和物流）合作保證按時(shí)交貨，提高客戶滿意度；??????????????Follow?up?customer?order?fulfillment,?responsible?for?each?order?and?delivery;?liase?with?other?funcitons?(planning?and?logistic)?to?ensure?delivery?in?time,?raise?customer?satisfactory;?Communication?with?transportation?companies??及時(shí)針對(duì)訂單的交付提出預(yù)警，自始至終對(duì)接客戶,?內(nèi)部供應(yīng)鏈、計(jì)劃、生產(chǎn)部門，監(jiān)督訂單和計(jì)劃的良好執(zhí)行；Alert?on?the?oder?delivery?issue,?from?beginning?to?the?end?link?with?both?external?customer?and?internal?stakeholders:?supply?chain,?planning,?produciton,?govern?the?order?and?planning;根據(jù)公司政策，定期核對(duì)訂單和發(fā)票及應(yīng)收賬款；管理和銷售環(huán)節(jié)相關(guān)的SAP系統(tǒng)工作；Based?on?company?and?contracted?policy,?regular?check?order?and?invoice?and?AR,?manage?all?sales?related?SAP?job;作為客戶服務(wù)部門，持續(xù)改善服務(wù)水準(zhǔn)；協(xié)助銷售建立和維護(hù)和客戶的良好關(guān)系；協(xié)助銷售處理客戶投訴；As?customer?service,?keep?improve?service?quality,?support?AccM?to?build?and?maintain?cusotmer?relationship,?support?on?the?complaint?receiving?and?handling;面臨問題，積極尋求跨部門合作，保證高效率和有效果的解決方案；Proactively?cooperate?with?other?functions?when?facing?trouble,?ensure?efficiently?and?effecitve?solution;和客戶經(jīng)理收集需求預(yù)測，和供應(yīng)鏈經(jīng)理對(duì)接，保證需求持續(xù)在SAP中得到更新Support?AccM?to?collect?demand?forecast,?and?interface?with?Supply?Chian?Manager,?ensure?demand?change?and?forecast?reflect?in?SAP;和客戶經(jīng)理/銷售總監(jiān)緊密合作，每月追蹤訂單情況，提供訂單信息和銷售預(yù)測對(duì)比，以及客戶服務(wù)方面的追蹤報(bào)告；制作月度銷售報(bào)告和其他需要的報(bào)告；Closely?cooperate?with?AccM/SD,?montly?tracking?order?situaiton,?provide?analysis?on?order?vs.?Forecase,?and?tracking?the?customer?service?KPI,?provide?monthly?report.Qualification/任職資格??College/University?degree?Min.?5?years?working?experience?in?customer?service,?logistics,?order?management,?or?supply?chain?in?related?industry.SAP?experience?as?a?Key?User-?S/D?module.Language?skill?-?good?English?language?skills?in?both?written?and?spoken?Hard?working,?pay?attention?to?details?and?willing?to?take?responsibilityExcellent?customer?service?skills?including?interpersonal?communication,?key?customer?relationship?management,?and?cross?function?teamwork.Proven?ability?to?communicate?well?with?all?customers?(internal?and?external)?and?with?all?levels?of?an?organization,?including?global?companies.?Proven?ability?to?develop?and?implement?new?processes?and?procedures?Excellent?computer?knowledge/experience?(Word,?Excel,?PowerPoint,?SAP)??????????????????Experience?or?potential?in?team?leading,?anchor?and?motivaiton