Daily?air?export?operation,?receive?booking?from?customer,?inquiry?case?by?case?,?confirm?net?rate&selling?rate?with?overseas?,?book?space?with?agents/carriers,?coordinate?problems?between?carriers?and?customers,?monitor?cargo?would?depart?as?booking?,?make?shipment?entry?into?system,?prepare?shipment?invoices,?send?pre-alert?to?overseas?offices.?Trace?the?shipment?and?report?shipment?status?to?customer?and?overseas?offices.?Daily?air?import?operation,?receive?pre-alert?from?overseas?office,?check?all?docs?whether?is?any?special?request?or?any?other?problem?,whether??the?is?full?contact?no?of?consignee,?communicate?with?overseas?if?any?problems,?contact?with?the?carrier?and?confirm?eta?of?the?cargo.?Send?arrival?notice?to?customer?timely,?update?system;?To?control?the?financial?dates?in?Riege:?checking?sales?invoice?&?cost?invoice,?making?warehouse?refund,?collecting?and?main?p/s?from?overseas?agents,?etc...;?Good?communication?with?internal/external?colleagues?to?ensure?correct?understanding?on?different?service?requirement.?i.e.?set?up?sop,?prompt?response?attitude,?always?seeking?solutions?or?possibilities;?Strictly?follow?company?standard?operation?procedure?in?order?to?ensure?effective?workflow?among?each?team;?Maintain?good?communication?with?supplier/SHPR/CNEE,?make?sure?correct?guidance/information?to?the?customer,?and?coordinate?upon?receiving?correct?goods?/?docs?information;?Handle?complaints?and?claims?from?customers;?Handle?the?key?account?customers?according?to?SOPs?and?escalate?special?cases?to?Department??Manager?in?a?timely?manner;?Provide?reports?and?statistic?to?key?account?customers?on?a?monthly?basis?if?necessary?in?demanded?format.?????????????????????NOTE:??This?Job?Description?is?not?intended?to?be?all-inclusive.?Employee?may?perform?other?related?duties?as?negotiated?to?meet?the?on-going?needs?of?the?organization.??For?supervisor?or?above?positions,?training?has?to?be?included?as?one?of?the?job?duties.?????????Education:????College?degree?or?above;???????Experience:????At?least?3?years???experience?in?gloable?freight?forwarder;???????Language?Skills:????Good?English?express?oral?&?written???????Computer?Skills:????Good?PC?skills,?esp.?MS?Excel,?MS?Word?and?Powerpoint;???????Core?Competencies:????Customer?Oriented;??Independent?problem?solving?skill;??Patient?and?good?team?player?Good?interpersonal?skills;??Outgoing?and?open?minded??Warm?personality??Industrious?and?enthusiastic??Can?work?hard?under?pressure?and?spirit?of?team?work??????????????????With?persons?in?the?company:??Sales?department/Finance?department/Admin??department.etc.??????With?persons?outside?the?company:????Overseas?office?and?agent/co-loader,colleagues?in?other?offices?in?mainland?China?&?Custom?broker/Trucking?company/Clients.etc.
