1、Key?Areas?of?Responsibility:（關(guān)鍵工作職責(zé)）：?a)?Be?the?first?point?of?contact?for?customers?to?collect?on?due?and?overdue?Maersk?invoices;?Provides?customer?service?regarding?collection?issues?and?short?payments.?作為外部客戶主要聯(lián)系人追收到期及逾期應(yīng)收款；提供應(yīng)收款及短款相關(guān)客戶服務(wù)?b)?Ensure?as?a?minimum?weekly?follow-up?of?out-standings,?ensuring?no?AR?over-dues?days;?Meet?the?DSO?target?for?the?customers?and?complete?the?tasks?in?accordance?with?the?SLA.?每周追蹤確保無應(yīng)收款逾期超過7天；滿足DSO績(jī)效考核指標(biāo)并在規(guī)定的時(shí)間范圍內(nèi)完成工作任務(wù)?c)?Regular?monitoring?for?credit?customers?to?keep?their?outstanding?within?credit?limit.?定期監(jiān)控保持客戶應(yīng)收款在授予信貸額度內(nèi)?d)?Notify?senior?management?on?customer?delinquency,?cooperate?with?relevant?departments?and?improve?customer?account?status.?及時(shí)將客戶不良行為通知管理層，與相關(guān)部門配合改善客人賬戶狀況。?e)?Interact?with?customers?and?raise?disputes?for?customer?queries?on?invoice?related?issue.?積極與客戶溝通，并將客人對(duì)賬單提出的爭(zhēng)端事宜提于客服解決?f)?Set?up?customer?statements?and?maintain?a?dunning?schedule?in?line?with?Maersk?Line?policies.?設(shè)立客戶對(duì)賬清單并根據(jù)公司政策制定追欠方案?g)?Regular?review?of?customer?accounts?with?WKC?manager.?與營(yíng)運(yùn)資金經(jīng)理定期復(fù)核客戶帳目?h)?Complete?work?assignment?within?timeline.?在工作時(shí)限內(nèi)完成相應(yīng)工作要求.?i)?Complete?other?work?related?assignment?from?supervisor?in?time.?按時(shí)完成領(lǐng)導(dǎo)布置的其他工作相關(guān)任務(wù).?Essential?criteria?基本要求：?Candidates??meet?below?criteria:?申請(qǐng)者須滿足以下條件：?1.Work?experience?工作經(jīng)驗(yàn)?1?year?above?Korean?related?experience?1年以上韓語(yǔ)相關(guān)工作經(jīng)驗(yàn)?2.?Korean?TOPIK?test?level?5?above.?韓語(yǔ)TOPIK考試5級(jí)以上（包含5級(jí)）.?3.?Basic?English?capability?具有一定英語(yǔ)讀寫能力.?4.?Microsoft?office?(excel?is?a?must)?熟練運(yùn)用辦公軟件?Demanding?criteria?優(yōu)先考慮要求：?Candidates?preferably?meet?below?criteria?優(yōu)先考慮滿足以下條件的申請(qǐng)者：?a).?Previous?WKC?collecting?experience?應(yīng)收賬款追收工作經(jīng)驗(yàn)?b).Prior?experience?in?BPO?(Business?Process?Outsourcing)?/?MNC?(Multi-National?Corporation)?外包行業(yè)/跨國(guó)公司工作經(jīng)驗(yàn)?c).?1?year?above?call?center?experience.?一年以上呼叫中心工作經(jīng)驗(yàn)?Ideal?Characteristics:?特征：?a).?Structured?and?has?a?high?attention?to?quality?工作嚴(yán)謹(jǐn)注重質(zhì)量?b).?Work?under?pressure?and?meet?deadline?能在壓力下工作并達(dá)到時(shí)間要求?c).?Effective?and?timely?communication?with?all?stake?holders?involved?及時(shí)有效的溝通技能?d).?Self-motivated?and?initiative?工作積極主動(dòng)?e).?Positive,?outgoing?personality,?comfortable?with?peers?and?senior?management?樂觀外向性格，與同事及管理層關(guān)系融洽