工作內(nèi)容描述：
根據(jù)公司標(biāo)準(zhǔn)，迅速、熱情、禮貌得處理醫(yī)療援助業(yè)務(wù)的呼入和呼出電話
根據(jù)客戶要求和合同中規(guī)定的服務(wù)條款，提供令客戶滿意的高品質(zhì)服務(wù)
經(jīng)過(guò)上級(jí)批準(zhǔn)，根據(jù)操作規(guī)范，向客戶提供符合條件的救援計(jì)劃和方案
在整個(gè)服務(wù)過(guò)程中，與外部客戶、援助供應(yīng)商和內(nèi)部同事協(xié)調(diào)救援事宜，確保案件正確處理?
將案件處理內(nèi)容及和客戶溝通內(nèi)容正確輸入系統(tǒng)，以保證案件后續(xù)跟蹤能查詢到及時(shí)準(zhǔn)確的信息
在團(tuán)隊(duì)合作下，保證案件的正確處理
努力完成部門和個(gè)人的工作目標(biāo)
完成上級(jí)?安排的其他工作
?To?answer?all?incoming?and?outgoing?calls?for?Medical?assistance?in?a?prompt,?warm?and?courteous?manner?in?line?with?company?standards
To?assist?clients?by?taking?actions?to?provide?high?level?and?satisfied?services?in?accordance?to?the?needs?and?within?the?entitlement?of?their?contracts
To?execute?and?implement?the?assistance?plan?and?provide?qualified?solutions?to?the?clients?in?accordance?to?the?instructions?and?approval?from?Superior
?To?be?the?first?point?of?contact?for?external?customers,?assistance?providers?and?colleagues?as?the?role?of?coordinator?in?the?course?of?service?delivery?to?our?clients
To?document?all?conversations,?actions,?correspondence?and?papers?into?computer?bases?system?for?smooth?case?evolution?purpose?and?all?the?information?are?updated?accurately?and?timely?on?progress
To?work?in?a?team?environment?to?ensure?proper?case?handling
To?work?towards?achieving?on?all?objectives?set?for?department?and?individual
To?work?on?other?projects?as?assignment?by?Superior
Education?&?Experience?&?Requirement
職位要求：
大學(xué)?？萍耙陨蠈W(xué)歷?
中文流利，普通話標(biāo)準(zhǔn).?熟練使用英文交流（口語(yǔ)和書面），能掌握第三語(yǔ)言的話，優(yōu)先錄取。
善于處理緊急、繁雜的工作；具有一定的抗壓能力
適應(yīng)24小時(shí)輪班制制度，能上夜班
良好的溝通技巧
優(yōu)秀的客戶服務(wù)技巧和商務(wù)意識(shí)
良好的PC技巧(Word,?Excel,?Internet)
Requirements:
Available?to?work?weekdays?and?weekends;?overnight?shift?is?required
Can?handle?multiple?&?urgent?tasks?and?work?under?pressure
Fluent?in?Mandarin?and?good?pronunciation?in?standard,?Excellent?command?of?English(verbal?and?written)?third?language?is?an?advantage.?
Junior?College?degree?or?above
Excellent?communication?skills
Strong?sense?of?customer?service?skills?&?commercial?awareness
?Excellent?PC?skills(Word,?Excel,?Internet)