JOB?TITLE:????Application?Engineer??REPORTS?TO:??????Sr.?Segment?Manager?????We?are?delegated?to?search?below?position?for?our?client?PHD?Inc.,?which?is?a?leading?manufacturer?of?industrial?automation?actuators,?designed?to?help?companies?across?all?industries?optimize?their?manufacturing?processes.?PHD?Inc.?was?found?in?1957?now?it?is?a?multinational,?worldwide?corporation?with?a?professional?distributor?network?serving?a?wide?range?of?industry.?Details?please?see?the?company?website:?www.phdinc.com?????Position?Purpose??Increase?sales?and?contribute?to?the?success?of?PHD?and?MDN?by?reviewing?applications?for?customers?and?distributors,?recommending?products,?and?providing?technical?expertise.?????Reporting?Structure??There?are?no?direct?reports?to?this?position.?????Knowledge,?Skills,?&?Abilities??2?years?experience?in?customer?service?preferred.A.A.?S.?MET/EET?degree?requiredKnowledge?of?computers,?CAD,?pneumatics,?hydraulics,?and?electronics?requiredProficiency?in?Industrial?Automation,?Pneumatics,?and?CAD?requiredStrong?PHD?product?knowledge?requiredAbility?to?adapt?to?change?requiredExcellent?phone?communication?skills?requiredHigh?mechanical?aptitude?and?math?skills?requiredAbility?to?work?well?with?others?requiredGood?writing?skills?requiredGood?verbal?skills?requiredKnowledge?of?the?sales?process?requiredAbility?to?travel?when?required?????????????????????????????Functions??Sell?PHD?products.Contribute?to?the?success?of?PHD?and?MDN?by?assisting?customers?and?distributors?with?sizing?and?selection?of?PHD?products.Provide?technical?support?for?MDN?distributors.Assist?the?PHD?Unlimited?Director?on?special?projects?when?required?Provide?written?reports?on?applications.Quote?PHD?Unlimited.Troubleshoot?problems?with?customer’s?applications.Provide?CAD?concept?drawings.Participate?in?distributor?training?schools.?????????????????????Challenges??Resolving?conflicts?with?distributors?and?customers.Adapting?to?change.Completing?multiple?tasks?in?a?timely?manner.Working?with?other?departments.Protecting?PHD?from?liability.?????????????Performance?Measures??Feedback?from?distributors,?customers,?and?employees?on?the?quality?of?service?provided.Application?to?order?ratio.Turnaround?time?of?application?assistance.Improvements?in?Customer?Service?Technicians.SPIN?selling?skills?????????????Principal?Accountabilities?and?Weights??50%?????Assist?customers,?PHD?customer?service,?other?Application?Engineers,?MDN?distributors,?and?other?departments?on?product?application,?technical?support?issues,?and?training.?????20%?????Process?special?product?quotes?and?application?projects?for?customers,?market?segment?managers?and?distributors.?????20%?????Address?problems?and?complaints?that?deal?with?the?distributor?and?customer?relative?to?applications,?technical?issues?and?special?quotes.?????5%???????Create,?document,?and?implement?training?presentations?for?distributor?schools.?????5%???????Maintain?good?attendance?and?punctuality.