Tasks:
-?Manage?customer?requests/orders?via?telephone,?email?and?fax.
?-?Perform?sales?order?&?purchase?order?management?to?ensure?OTIF?(on??time?in?full)?delivery?both?in?SAP?environments?and?physical?logistic?arrangements.
-?Proactive?coordinate?with?other?departments?to?ensure?the?smooth?order?fulfillment?,including?system?order?processing,?customer?credit??control,?logistics?arrangement,?shipment?cost?verification,
?-?Manage/handle?customer?inquiries?and?complains,?including?investigation?results,?root?cause?identification,?corrective?&?improvement?actions.
?-?Have?the?order?ownership?and?work?proactively?with?customer?&?sales?on?material?requirements
?-?Prepare?relative?reports?and?do?documents?filing?if?needed.
?-?Follow?up?the?working?procedures?and?make?sure?all?operations?meet?legal,?KPI?requirements.
?-?Try?to?initiate?operational?process?optimization?and?work?on?continuous?improvement?for?high?efficiency.
Requirements:
-?Diploma?or?equivalent?in?International?Trade,?Business??Administration,?Supply?Chain?Management?/?Logistics?or?related?areas
?-?1~3?+?years?experience?in?Supply?Chain?/?Logistics?or?Customer?Service
?-?Excellent?written?and?verbal?communication?and?interpersonal?skills,?able?to?communicate?effectively?during?business-to-business??transactions.
?-?Ability?to?communicate?cross?culturally?and?cross?functionally
?-?Good?at?spoken?and?written?English
?-?Computer?skills?specifically?in?SAP?and?Microsoft?Office?and?literacy??with?the?Internet.