Job?descriptions:regular?monitoring?of?workloads?and?reallocation?as?required?including?monitoring?of?key?performance?indicators?and/or?related?reporting?requirements.to?complete?all?Potential?and?performance?review?processes?for?team?members?allocated?in?system?on?time?and?with?high?quality?and?ensure?that?disciplinary?and?poor?performance?issues?are?dealt?with?quickly?and?correctly.to?assist?with?recruitment?interviews?if?required?and?ensure?team?members?are?properly?inducted?(new)?and?trained?(new?+?existing).delivering?the?highest?level?customer?experience?at?all?times?with?a?clear?focus?on?customer?service?+?retention.accepting?export?bookings,?all?system?entry?requirements?including?all?financial?administration?tasks?in?particular?correct?and?timely?profit?share?with?overseas.liaising?with?all?parties?(shared?service?centre,?documentation,?vendors,?customs?brokers,?contractors,?other?offices)?to?ensure?loading?and?export?clearance?tasks?are?completed?correctly?and?on?time.ensuring?correct?data?quality?within?internal?systems?at?all?times.Job?Requirements:University?degree?or?above,?outstanding?candidate?with?weak?education?background?is?considerable.2-5?years?working?experience?in?seafreight?operations?and?customer?service,?including?2?years?solid?management?experience.Good?knowledge?in?export?procedure?and?freight?forwarding.Excellent?customer?oriented?with?strong?complaint?resolution?skills.Good?command?on?both?written?and?spoken?English.Analytical?skills?with?advance?excel?skills.