Position?Overview職位概述:
Be?a?key?contact?window?to?customers?for?quality?issue,?Drive?and?improve?quality?and?service?to?achieve?customer?satisfaction.
作為客戶質(zhì)量溝通的重要窗口，驅(qū)動和改善質(zhì)量及服務(wù)，以達(dá)到客戶滿意。
Responsibilities崗位職責(zé)：
1. Coordinate?external?or?internal?resource?to?solve?customer?quality?and?product?testing?issue.協(xié)調(diào)內(nèi)外部資源解決客戶的質(zhì)量及產(chǎn)品測試問題。
2. Conduct?failure?analysis?to?identify?the?root?cause?and?provide?the?solution?to?fix?the?application?&?quality?issue,?issue?report?and?write?the?FA?report?when?necessary.?進(jìn)行失效分析，找出根本原因針對應(yīng)用及質(zhì)量問題提出解決方案，必要時撰寫質(zhì)量報告及失效分析報告。
3. Using?quality?tools?to?address?customer?complaints,?enquiries,?coordinate?supplier?failure?analysis,?root?cause?determination,?corrective?and?preventive?actions.?使用相關(guān)質(zhì)量工具,處理客戶投訴、咨詢，協(xié)調(diào)供應(yīng)商的質(zhì)量問題分析，找到根本原因，采取相應(yīng)的糾正及預(yù)防措施。
4. Communicate?and?follow?through?with?supplier?,internal?personnel?and?customers?on?quality?issue?till?resolution.在質(zhì)量問題上與客戶,供應(yīng)商及內(nèi)部相關(guān)人員進(jìn)行溝通，以達(dá)到相應(yīng)問題的解決。
5. Customer?8D?report?response?and?corrective?action?validation.客戶8D報告回復(fù)和整改措施有效性確認(rèn)。.
6. Reasonably?assess?quality?problems?and?tests?and?make?appropriate?decisions?to?achieve?resolution.通過對質(zhì)量問題及質(zhì)量測試的合理評估，做出合理的決斷以達(dá)到質(zhì)量問題的解決。
7. Travel?required?for?customer?quality?issue?and?external?supplier?audits.因客戶質(zhì)量問題及外部供應(yīng)商審核必要的出差。
8. Lead?quality?improvement?initiatives,?implement?proactive?actions?to?reduce?test?quality?incidents.主導(dǎo)質(zhì)量改進(jìn)計劃，采取主動措施減少質(zhì)量事故的發(fā)生。
9. Work?collaboratively?with?internal?quality,?engineering?and?production?people?to?support?customer?and?internal?audits.與內(nèi)部的質(zhì)量、工程及生產(chǎn)部人員合作，支持客戶審核及內(nèi)審。
10. SPC?system?maintain?&?SPC?reporting?SPC系統(tǒng)維護(hù)及完成SPC報告
11. Conduct?customer’s?quality?meeting?組織客戶質(zhì)量會議
12. Participate?in?customer?business?reviews,?when?necessary必要時參加客戶業(yè)務(wù)評審
Requirements任職要求：
Degree:?bachelor?degree?or?above，major?in?science?and?engineering.
學(xué)歷:本科及以上學(xué)歷,理工科相關(guān)專業(yè)
Experience:?minimum?5?years?working?experience,?including?more?than?3?years?customer?quality?management?experience
相關(guān)工作經(jīng)驗:5年以上工作經(jīng)驗，其中3年以上相關(guān)客戶質(zhì)量管理工作經(jīng)驗
English:?CET-4,Good?commend?of?written?English,?good?oral?English?is?preferred
英語:CET-4(英文讀寫能力熟練，良好的英文口語優(yōu)先考慮)
Skills:?statistics,?QA?sample?plan?and?8D?reporting?relevant?skills,?familiar?with?ISO/TS?quality?system?management?standards.
技能：統(tǒng)計、QA?Sample?plan及8D報告?相關(guān)技能,熟悉ISO/TS質(zhì)量系統(tǒng)管理標(biāo)準(zhǔn)
Capability:?strong?communication?skills,?problems?resolving，logical?analysis?skills,?and?familiar?with?Microsoft?office?software
能力：出色的溝通能力、解決問題、邏輯分析能力，熟練使用基本的辦公管理軟件
characteristics：Rigorous,?principled,?strong?sense?of?responsibility?and?team?sprit
個性：嚴(yán)謹(jǐn)，有原則，具備較強(qiáng)的責(zé)任心和團(tuán)隊精神。