Purpose?of?the?positionTo?carry?out?daily?operations?tasks?efficiently?and?work?within?are?procedures.Key?TasksOcean?Freight?ImportTo?follow?up?on?arrival?notice?and?feedback?to?customers?and?o4’erseas?stations?and?make?arrangement?for?deliveryGeneral?DutiesCheck?and?verify?documentsCarry?out?approved?proposed?improvement?I?changes?on?proceiures?and?systems?made?by?supervisorsWork?within?SOP?and?quotation?from?M&S?and?overseas?officesInform?supervisors?of?any?irregularities?or?problems?that?require?assistance?and?to?feedback?onsubcontractors’?standards?and?servicesFeedback?pre-claim?details?and?status?to?customersArrange?and?monitor?customs?clearanceFollow?up?on?delivery?to?customers?until?receipt?of?shipmentIncident?management?—?handles?customers’?inquiries,?complain?s,?claims?follow?up,?verify?credit?terms?and?credit?status,?and?coordinate?with?departments?concerned?qn?related?issuesHandles?customers’?statistics?and?reportsTo?take?up?additional?tasks?as?assignedBack?up?for?other?team?members?when?necessarySkills?&?CompetenciesExcellent?communication?and?interpersonal?skillsProactive,?resourceful,?responsible,?independent,?and?assertiveGood?leadership?and?problem?solving?skillsGood?time?management?and?organizational?skillsCustomer-orientedGood?team?playerGood?report?writing?skillsGood?PC?skills