本公司為澳大利亞獨(dú)資企業(yè)，工作氛圍輕松，與外籍員工客戶共事交流
福利優(yōu)厚（五險(xiǎn)一金/法定年假+額外公司福利假5-10天/做五休二/加班補(bǔ)貼/節(jié)日津貼/年度調(diào)薪/績(jī)效獎(jiǎng)金/13薪/公司聚餐/年度體檢/各種豐富的公司活動(dòng)?etc.)?
班次為通宵班，上班時(shí)間為10pm-8am.
Job?responsibility:
1.?Familiar?with?company?systems:?order?handling,?price?check,?payment?status,?market?information,?data?analysis.
2.?Reply?to?customers?inquiries?in?fluent?English?(email,?phone,?online?chat),?achieve?good?results.
3.?Provide?a?customized?itinerary?and?car?rental?package?and?quote?based?on?company?resource?and?customers?different?demand
4.?Follow?company?SOP?&?different?procedures?of?the?orders:?before?the?service,?check?all?order?details?to?avoid?any?potential?problems,?ensure?payment?security,?arrange?car?and?driver?appropriately;?during?the?service,?handle?different?problems?happening?on?the?services;?after?service,?charge?the?customers?according?to?the?actual?usage.
5.?Record?and?handle?a?customer?complaint,?find?the?best?solution?to?optimize?customer?satisfaction?and?minimize?the?loss.
6.?All?the?members?of?the?same?working?shift?should?adjust?working?responsibility?to?accomplish?the?work?efficiently.
7.?Handle?other?jobs?from?the?leader.
Key?requirements:
1.?Bachelor?degree,?major?in?English?relevant.
2.?1?year?of?work?experience
3.?Good?written?and?spoken?English
4.?General?computer?skills,?experience?with?Microsoft?Office
5.?High?sense?of?responsibility?and?teamwork
6.?Open?to?different?working?ways?and?working?time
7.?Good?sales?skills?and?customer?service-oriented
工作職責(zé):
1.?熟悉的運(yùn)用公司平臺(tái)操作系統(tǒng):?處理訂單,?價(jià)格查詢,?款項(xiàng)狀態(tài),?市場(chǎng)信息,?數(shù)據(jù)分析。
2.?能用流利的英文回答客人的各種咨詢?(郵件，電話，在線聊天軟件),?促進(jìn)訂單生成。
3.?根據(jù)已有資源以及客戶的不同需求，制定個(gè)性化的行程以及用車方案并報(bào)價(jià)。
4.?按照公司標(biāo)準(zhǔn)的操作流程，完成訂單各個(gè)環(huán)節(jié)的處理:?服務(wù)前,?檢查并發(fā)現(xiàn)訂單的潛在問(wèn)題,?確保款項(xiàng)安全及到位,?安排好車子及司機(jī);?服務(wù)中,?靈活處理服務(wù)中產(chǎn)生的問(wèn)題;?服務(wù)后,?根據(jù)客人實(shí)際用車收款。
5.?記錄并靈活處理客戶投訴，尋找解決方案，提高客戶滿意度，降低公司損失。
6.?同一班次的人員，需要靈活調(diào)整各自的工作任務(wù)，以達(dá)到高效率的共同完成當(dāng)班工作。
7.?能完成上級(jí)安排的其他工作。
任職要求:
1.?大?；蛞陨蠈W(xué)歷,?英語(yǔ)專業(yè)相關(guān)
2.?一年或以上的工作經(jīng)驗(yàn)
3.?英文書(shū)寫以及口語(yǔ)熟練
4.?良好的計(jì)算機(jī)運(yùn)用，熟悉使用office?軟件
5.?有較強(qiáng)的團(tuán)隊(duì)精神以及責(zé)任心
6.?能適應(yīng)靈活的工作方式以及上班時(shí)間
7.?具備良好的服務(wù)及銷售意識(shí)