MAJOR?FUNCTION:職責(zé)范圍The?restaurant?supervisors?main?function?is?to?promote?and?ensure?guest?satisfaction,?achieved?through?his/her?ability?to?develop?and?maintain?a?strong?team?environment,?placing?emphasis?on?associate?satisfaction?and?delivery?of?prompt,?courteous,?correct?service.?The?restaurant?supervisor?is?accountable?for?sales?and?profit?in?his/her?area.?The?restaurant?supervisor?should?be?on?the?floor?on?all?times?and?is?in?absent?of?the?Restaurant?Manager?or?his?Assistant?responsible?for?the?whole?Restaurant?operation.餐廳主管的主要職責(zé)是：保證并提高客人的滿意度，運(yùn)用個(gè)人能力維持和發(fā)展團(tuán)隊(duì)的工作，注重員工的培養(yǎng)和發(fā)展。提高餐廳銷售收入也是餐廳主管的重要職責(zé)之一。餐廳主管在沒有餐廳經(jīng)理和助理沒有當(dāng)班期間要負(fù)起全面管理餐廳的能力。MAJOR?RESPONSIBILITIES:主要職責(zé)：???Actively?support?the?Quality?Improvement?Process.積極主動(dòng)的提高服務(wù)質(zhì)量???Come?up?with?new?ideas?to?improve?Service?and?Restaurant?experience?for?all?guest?as?ongoing?process.及時(shí)提出新理念及想法幫助改進(jìn)對客服務(wù)質(zhì)量???Responsible?of?daily?operation?of?assigned?outlet.負(fù)責(zé)每日分配的任務(wù)???Assist?in?working?toward?positive?financial?results?and?always?seek?for?new?and?additional?revenue?possibilities.協(xié)助餐廳收銀工作，并隨時(shí)提出能幫助提高餐廳收入的想法???Assist?in?ensuring?that?scheduling?functions?are?performed?accurately?and?on?a?time?basis.協(xié)助監(jiān)管員工考勤制度，保障餐廳正常運(yùn)營???Responsible?for?daily?conducted?Taste?panel,?15?Minutes?Training?and?pre-shift?Meeting?in?the?correct?way?following?Marriott?Brand?Standard.??主管負(fù)責(zé)每日15分鐘培訓(xùn)及食品試餐，并參照集團(tuán)酒店標(biāo)準(zhǔn)落實(shí)開餐前的會(huì)議工作。???Responsible?of?fulfilling?all?Levels?of?“Passport?to?Successes?of?yourself?and?all?Restaurant?associates.負(fù)責(zé)管理主管級以下員工的passport?to?successes培訓(xùn)工作???Assist?in?maintaining?a?highly?motivated?and?well-trained?staff.?協(xié)助保證高質(zhì)量的培訓(xùn)工作???Enhance?own?Leadership?including?“Leading?by?example”參與提高管理能力的培訓(xùn)???Focus?on?guest?needs?and?satisfaction工作中注意維護(hù)客人需求并提高顧客滿意度???Staff?Management?during?shift.?當(dāng)班時(shí)正確使用管理方式JOB?DUTIES:?詳細(xì)工作描述：1.?OPERATIONS?餐廳運(yùn)營方面：???A.????????Open?and?close?shift?in?accordance?with?managers?checklist.參照管理程序負(fù)責(zé)開餐準(zhǔn)備及關(guān)餐結(jié)束工作B.????????Initiate?aggressive?guest?interaction?through?seeking?and?soliciting?feedback?from?guests.主動(dòng)與客人交流用餐感受并征詢客人意見C.???????Train,?maintain?and?enforce?all?Marriott?service?standards?using?use?records,?menus?and?appropriate?reference?materials.正確使用符合酒店集團(tuán)的各種表格D.???????Properly?execute?revenue?and?check?control?procedures?on?shift.正確執(zhí)行營業(yè)成本與收入控制程序E.????????Handle?daily?associate?relations?(e.g.,?scheduling,?time?adjustments).及時(shí)處理員工當(dāng)日工作安排F.????????Maintain?a?safe?and?sanitary?work?environment?for?all?associates?and?guests.維持工作環(huán)境的清潔及安全G.???????Gather?and?implement?all?proper?tools?for?running?shift,?(e.g.,?schedules,?floor?plans,?reservations,?checks).對酒店及餐廳當(dāng)日營運(yùn)情況充分準(zhǔn)備，比如排班、預(yù)訂表等H.????????Find?solutions?for?problems?such?as?call?outs,?last?minute?bookings?or?any?other?daily?problems?that?may?arise.當(dāng)問題發(fā)生，如取消預(yù)定，臨時(shí)預(yù)定或其它日常問題時(shí)，要找出原因I.??????????During?shift,?ensure?that?guests?are?satisfied?by?assisting?with?serving,?seating,?and?communication?with?kitchen?and?by?striving?to?speak?to?all?guests.?Be?sure?on?the?floor?during?entire?meal?period?and?ensure?adequate?coverage.當(dāng)班時(shí)，與客人及時(shí)交流客人對服務(wù)、座位安排、菜品的滿意程度并及時(shí)與有關(guān)負(fù)責(zé)人交流確保參與整個(gè)用餐期間的所有服務(wù)J.?????????Conduct?taste?panels?and?menu?classes?on?a?daily?basis?for?restaurant.負(fù)責(zé)每日菜品試餐及培訓(xùn)K.????????Ensure?that?only?a?quality?product?is?being?served?and?get?served?in?the?way?thatsampled?on?the?Use?Record.?確保每日菜品出品質(zhì)量符合標(biāo)準(zhǔn)L.????????Monitor?hours?and?staffing?on?a?daily?basis,?for?restaurant,?with?accurate?scheduling?in?line?forecast?and?budget?guidelines.按照住房率及預(yù)訂合理安排員工工作時(shí)間及分配M.???????Ensure?all?side?work?is?done?on?daily?basis.?確保完成當(dāng)日其他分配的工作N.????????Maintain?proper?associate?uniform?standards.損失檢查員工的工服整潔度O.???????Manage?an?effective?repair?and?maintenance?program?through?the?use?of?work?orders,?inspections,?etc.?每日檢查餐廳維護(hù)工作P.????????Assist?any?associate?in?his/her?job?performance,?when?required,?to?ensure?guest?satisfaction.?協(xié)助員工維護(hù)客人的滿意度。Q.???????Understand?and?teach?empowerment?principles?to?ensure?guest?satisfaction.了解掌握并能夠?qū)T工進(jìn)行客人滿意度的培訓(xùn)R.???????Exercise?station?rotation?to?ensure?stations?are?distributed?fairly.合理分配員工的輪流替換，保證服務(wù)區(qū)的任務(wù)分配平衡S.????????Be?able?to?assist?Room?Service?Department?since?the?belong?to?the?CW?Bistro能夠協(xié)助管理送餐服務(wù)